M2620/ M2820 series | Samsung SLM2625DXAC, M282x, M262x, SLM2825DW

Clearing paper jams

M2620/ M2820 series

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4. Troubleshooting 63

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Samsung SLM2625DXAC, M282x, M262x, SLM2825DW manual M2620/ M2820 series

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Eco printing Wi-Fi Protected Setup Software M262x series M282x series SyncThru Web ServiceSyncThru Admin Web Service Features M262x series M282x series IPv6 Machine does not print Useful to know Chapter About this user’s guideGeneral icons Conventions Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Rear view Front view Control panel overview Configuration reportsd Press and hold this CancelCancels the current job Prints configuration reports/network Turning on the machine Installing the driver locally WindowsCollection Program optional. Then, click Next From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Basic setup To print a demo Printing a demo To change the size, you need to adjust the paper guides Media and trayTray overview Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Printing the special media Face up Manager select Switch to advanced mode Device SettingsPrinting on special media Table below shows the special media usable in each tray Unacceptable Envelope Transparency LabelsAbout 170C 338F Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Basic printing PrintingAre selected within the Print window Canceling a print job Click Properties or Preferences Opening printing preferences To save a Favorites item, follow these steps Using a favorite settingUsing help Eco printing Setting Eco mode on the driver Setting Eco mode on the control panel Maintenance Ordering consumables and option Imaging unit Available consumablesType Model Average yield a Part name Toner cartridge Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life M2620/ M2820 series Redistributing toner M2625/ M2626/ M2825/ M2826 series Replacing the toner cartridge M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Replacing the imaging unit Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jams Manual feeder Inside the machine M2620/ M2820 series M2625/ M2626/ M2825/ M2826 series Exit area Duplex area Clearing paper jams Understanding the LED Status LEDColor of the LED indicates the machines current status Replacing the toner cartridge on Toner LED/ WPS LED/ Power LED/ Eco LED Appendix General specifications Specifications Power off mode d Items Description Average operating modePower consumption Ready mode Power save mode c Plain paper Oficio Print media specificationsLegal US Folio Envelope C6 Monarch Envelope NoEnvelope Envelope DL Envelope C5 Maximum size custom Card stockPostcard Bond paper Refer to the Plain Minimum size custom System requirements Microsoft Windows Mac OS X 10.7 MacOperating system Requirements Recommended Mac OS X Items Requirements LinuxUnix Items Requirements Operating system Network environment Laser safety statement Ozone safetyRegulatory information Recycling Power saver China only Applicable in countries with separate collection systems United States of America onlyState of California Proposition 65 Warning USA Only FCC information to the user Canadian radio interference regulationsRadio frequency emissions Russia only FCC statement for wireless LAN useFederal communications commission FCC United states of america 1518 Green and Yellow Earth Important warningApprovals and Certifications Declaration of conformity European countries EC Certification EU countriesEEA/EFTA countries No limitations at this time Regulatory compliance statements Wireless guidance Israel only China only REV Copyright Advanced Advanced 197 Software installation Installation for Mac Type and click ContinueClick Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a network- connected machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Printing a network configuration report Wired network setup Panel Security Center Windows Firewall IPv4 configuration using SetIP WindowsSetting IP address Assigned by a network manager before proceeding Set IP Address button IPv4 configuration using SetIP Mac Open /opt/Samsung/mfp/share/utils IPv4 configuration using SetIP LinuxIPv6 configuration Preferences or Administrator Press the Enter key or click Go From the SyncThru Web ServiceID admin Password sec00000 Settings Installing driver over the network Windows Silent installation Mode For the Start Screen from WindowsAddress on Command- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Install the Linux driver and add network printer LinuxContinue Installing the Unix printer driver package Add a network printerInput the printer description and Next Unpack the Unix printer driver package Uninstalling the printer driver packageUse chmod 755 install command to give the permission to Installer script Setting up the printer Getting started Wireless network setupWireless network name and network password Understanding your network type Introducing wireless set up methods With Access PointFrom the machine’s control panel Mac user, see Ad hoc via USB cable on Wi-Fi Direct setup See Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Machines with a display screen Connecting in PBC mode Machines without a display screen Re-connect to the wireless network Re-connecting to a networkCanceling the connection process Disconnecting from a network Press Network Wireless Wlan Settings Access point via USB cableUsing the menu button Setup using Windows Read and accept The software End User License Agreement USB cable Operation Mode Select Infrastructure Wireless network setup Select the components to be installed Access point without a USB cable recommended Direct wireless connection and click Next Screen. Then, click Next123 Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method For the Dhcp method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Continue Next Cable between the computer and machine. Click Next Wireless Network Setting Complete window appears. Click Next Continue Ad hoc via USB cable Creating the ad hoc network in Mac Operation Mode Select ad hoc Quit Printing a network configuration reportUsing a network cable Machine when configuring the wireless network Click Wireless Wizard IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web Service Turning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Enable or disable Wi-Fi Direct and set other options Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Setting up the mobile device Problems during setup or driver installationTroubleshooting How to compare Click Configure Port.. button Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click Register Click Manage your printers Printing from an application on mobile devicePrinting with Google Cloud Print Click Finish printer registration Select Print with Google Cloud Print Printing from the Chrome browserSet the printing options if you want Tap Click here to Print Click Raw TCP/IP, LPR, IPP or mDNS Setting up AirPrintAirPrint Printing via AirPrint AirPrint Special features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKPreferences Setting your machine as a default machine Using advanced print features Understanding special printer featuresPrinting to a file PRN Using advanced print features Jam or damage the machine Double-sided Printing Manual a Creating a watermark Editing a watermarkDeleting a watermark Overlay a OverlayCreating a new Overlay List box Using a page overlay Later Find Samsung Printers Direct Printing Utility Using Direct Printing UtilityWhat is Direct Printing Utility? From the Start menu, select Programs or All Programs Select the machine to use Customize the machine settings Using the right-click menu Printing multiple pages on one sheet Changing printer settingsMac printing Printing a document Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties Open the Unified Driver ConfiguratorTo remove the machine from the selected class Proceeding the print job Changing the machine settingsUnix printing General tab Margins tab Printer-Specific Settings tabImage tab Text tab Useful management tools Find Samsung Printers Accessing management tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web Service Settings tab Maintenance tabSecurity tab Setting the system administrator’s information For Mac Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager To open the program Troubleshooting Guide when an error occurs Troubleshooting button This button opens Device Settings Alert Settings Windows onlyAdvanced settings user interface overview These icons appear on the Windows task bar Samsung Printer Status overviewMachine status Preferences, click the Basic tab Printer Status button Close Using Samsung Printer StatusOrder Supplies User’s Guide Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Printing from Windows Click the Print button to start the print job Click More settings Basic Eco settingsPaper settings Layout settings Confidential Printing Password to print using itJob Accounting This option allows you to print with the given permission Opening Unified Driver Configurator Using the Linux Unified Driver Configurator Printers configuration Switches to Printers configurationPrinters tab Classes tab shows a list of available machine classes Ports configurationSwitches to Ports configuration Classes tab Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Slow Half the page is blank Machine selects printPaper source Print job is extremely Easy Printer Manager program see Device Settings on Printing problems Printing quality problems White Spots Condition Suggested Solutions Dropouts Condition Suggested Solutions Black background Toner smearVertical repetitive defects Misformed characters Characters or pictures Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Curl Horizontal stripes Condition Suggested Solutions An unknown image SheetsLight print or contamination Occurs Common Windows problems Operating system problems Condition Suggested solutions Common Mac problems Common Linux problems Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duplex Dot Matrix PrinterDuty Cycle Fuser Unit EtherTalkEmulation Ethernet Ieee GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare Print Media ResolutionPostScript Printer Driver Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Driver reinstallation for USB cable connected 184 R WPS the machine does not have a display Stop button Wireless network