Troubleshooting and information code

Troubleshooting and information code

Troubleshooting

If you have any of the problems listed below try the solutions given.

Problem

Cause

Action

 

 

 

General

 

 

 

 

 

The buttons cannot be

Foreign matter may be caught

Remove the foreign matter

pressed properly.

between the buttons.

and try again.

 

 

 

 

For touch models: Moisture is on the

Wipe the moisture from the

 

exterior.

exterior.

 

 

 

 

Child lock is activated.

Deactivate Child lock.

 

 

 

The time is not

Power is not supplied.

Make sure power is supplied.

displayed.

 

 

The Eco (power-saving) function is

Turn off the Eco function.

 

 

set.

 

 

 

 

The oven does not

Power is not supplied.

Make sure power is supplied.

work.

 

 

The door is open.

Close the door and try again.

 

 

 

 

 

The door open safety mechanisms

Remove the foreign matter

 

are covered in foreign matter.

and try again.

 

 

 

The oven stops while

The user has opened the door to turn

After turning over the food,

in operation.

food over.

press the Start button again

 

 

to start operation.

 

 

 

The power turns off

The oven has been cooking for an

After cooking for an

during operation.

extended period of time.

extended period of time, let

 

 

the oven cool.

 

 

 

 

The cooling fan is not working.

Listen for the sound of the

 

 

cooling fan.

 

 

 

 

Trying to operate the oven without

Put food in the oven.

 

food inside.

 

 

 

 

 

There is not sufficient ventilation

There are intake/exhaust

 

space for the oven.

outlets on the front and rear

 

 

of the oven for ventilation.

 

 

Keep the gaps specified

 

 

in the product installation

 

 

guide.

 

 

 

 

Several power plugs are being used

Designate only one socket to

 

in the same socket.

be used for the oven.

 

 

 

There is no power to

Power is not supplied.

Make sure power is supplied.

the oven.

 

 

 

 

 

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Samsung MG28J5215AB/EG, MG28J5215AS/EG, MG28J5215AB/EF, MG28J5215AW/EF, MG28J5215AS/EF Troubleshooting and information code