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Problem | Possible Cause | Solution |
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The paper | There is too much | Remove excess paper from the tray. |
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keeps | paper in the paper | If printing on special materials, use the |
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jamming. | tray. | manual feeder. |
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| An incorrect type of | Use only paper that meets the |
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| paper is being used. | specifications required by the printer. |
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| An incorrect output | Special print materials, such as thick |
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| method is being used. | paper, should not be printed using the top |
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| output tray |
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| output tray |
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| There may be debris | Open the front cover and remove the |
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| inside the machine. | debris. |
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The printer | The printer cable is | Disconnect the printer cable and |
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prints, but the | loose or defective. | reconnect. Try a print job that you have |
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text is wrong, |
| already printed successfully. If possible, |
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garbled, or |
| attach the cable and printer to another |
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incomplete. |
| computer and try a print job that you |
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| know works. Finally, try a new printer |
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| cable. |
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| 6 |
| The wrong printer | Check the application’s printer selection | |
| driver was selected. | menu to ensure that your printer is | |
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| selected. |
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| The software | Try printing a job from another |
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| application is | application. |
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| malfunctioning. |
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| The operating system | If printing from Windows (any version), |
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| is malfunctioning. | exit to a DOS prompt and verify |
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| functionality with the following command: |
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| At a C:\ prompt, type Dir LPT1, and |
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| press Enter. (This assumes you are |
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| connected to LPT1.) Exit Windows and |
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| reboot the computer. Turn the printer off |
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| and then back on again. |
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SOLVING PROBLEMS 6.5