Problem | Possible Cause | Solution |
|
|
|
|
|
The paper | There is too much | Remove excess paper from the tray. |
|
keeps | paper in the paper | If printing on special materials, use the |
|
jamming. | tray. | manual feeder. |
|
|
|
|
|
| An incorrect type of | Use only paper that meets the |
|
| paper is being used. | specifications required by the printer. |
|
|
|
|
|
| An incorrect output | Special print materials, such as thick |
|
| method is being used. | paper, should not be printed using the top |
|
|
| output tray |
|
|
| output tray |
|
|
|
|
|
| There may be debris | Open the front cover and remove the |
|
| inside the machine. | debris. |
|
|
|
|
|
The printer | The printer cable is | Disconnect the printer cable and |
|
prints, but the | loose or defective. | reconnect. Try a print job that you have |
|
text is wrong, |
| already printed successfully. If possible, |
|
garbled, or |
| attach the cable and printer to another |
|
incomplete. |
| computer and try a print job that you |
|
|
| know works. Finally, try a new printer |
|
|
| cable. |
|
|
|
| 6 |
| The wrong printer | Check the application’s printer selection | |
| driver was selected. | menu to ensure that your printer is | |
|
| selected. |
|
|
|
|
|
| The software | Try printing a job from another |
|
| application is | application. |
|
| malfunctioning. |
|
|
|
|
|
|
| The operating system | If printing from Windows (any version), |
|
| is malfunctioning. | exit to a DOS prompt and verify |
|
|
| functionality with the following command: |
|
|
| At a C:\ prompt, type Dir LPT1, and |
|
|
| press Enter. (This assumes you are |
|
|
| connected to LPT1.) Exit Windows and |
|
|
| reboot the computer. Turn the printer off |
|
|
| and then back on again. |
|
|
|
|
|
SOLVING PROBLEMS 6.5