Samsung ML-4512ND, ML-4512ND-TAA

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 110

• Power and cable connecting problems 111

• Printing problems 112

• Printing quality problems 116

• Operating system problems 124

Contents

Main Contents 1. Introduction 2. Menu overview and basic setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Print with excellent quality and speed Convenience Page Features by models ( : Included, : Optional, Blank: Not available) Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Page Accessories Front view Rear view Control panel overview Type A Control panel overview Type B Page Installing the driver locally Windows 5 1 2 Reinstalling the driver Page ML-451x Series/ ML-501x Series Page ML-5015 Series/ ML-5017 Series You can set menus easily using the touch screen. Page Page Introducing the Home Screen Printing a demo page Changing the display language This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Page Page Loading in multi-purpose tray 1 tray extension, as shown. 2 3 4 5 Printing on special media Envelope Printing successfully on envelopes depends upon the quality of the envelopes. Transparency Labels Card stock/ Custom-sized paper Letterhead/Preprinted paper Setting the paper size and type ML-451x Series/ ML-501x Series 1 2 3 4 5 Page Page Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 Using help Eco printing Setting eco mode on the control panel ML-451x Series/ ML-501x Series 1 2 3 ML-5015 Series/ ML-5017 Series 1 2 3 Setting eco mode on the driver Eco options Result simulator About USB memory device Printing from a USB memory device Viewing the USB Memory Status Backing up data Managing USB memory Page 3. Maintenance Ordering supplies and accessories Available supplies Available accessories You can purchase and install accessories to enhance your machines performance and capacity. Available accessories Available maintenance parts Redistributing toner 2 Page Replacing the toner cartridge 2 3 Page Replacing the imaging unit 2 3 Replacing the imaging unit Page Page Page Monitoring the supplies life Setting the toner low alert Cleaning the machine Cleaning the outside Cleaning the inside Page Page 4. Troubleshooting This chapter gives helpful information for what to do if you Tips for avoiding paper jams Page Page Page Clearing paper jams Inside the machine Page Page Page Page Page Page Page Page Page Page Page Page Understanding the status LED The color of the LED indicates the machine's current status. Understanding the status LED Checking display messages Paper Jam-related messages Page Toner-related messages Page Page Page Page Page Tray-related messages Network-related messages Error-related messages Page Unit-related messages Misc. messages Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Macintosh Linux Unix Network environment Page Regulatory information Laser safety statement Taiwan only Regulatory information Ozone safety China only Power saver Recycling Regulatory information Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in the european union and other european countries with separate collection systems) The United States of America only Correct disposal of batteries in this product Regulatory information Radio frequency emissions FCC information to the user Canadian radio interference regulations Regulatory information Important Regulatory information Important warning: Declaration of conformity (European countries) Approvals and Certifications Regulatory information EC Certification Page Copyright Index A B C D Index O optional tray P Parallel Page Contents 1. Software installation 2. Using a network-connected machine 3. Useful setting menus 4. Special features Contents 1. Software installation If you are a Windows OS user, refer to the Basic Guide for installing the Installation for Macintosh Installation for Macintosh 17 18 Reinstallation for Macintosh Installation for Linux Installation for Linux Reinstallation for Linux Supported optional devices and features may differ according to your Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP Wired network setup Printing a network configuration report Setting IP address IPv4 configuration using SetIP (Windows) Page Page Wired network setup 4 5 Installing driver over the network Windows 1 2 3 Installing driver over the network 5 6 Silent installation Mode Command-line Parameters Page Page Installing driver over the network Language code Page Page Installing driver over the network 16 17 18 19 Page Installing driver over the network UNIX Installing the UNIX printer driver package 1 2 Installing driver over the network 8 Uninstalling the printer driver package Setting up the printer 1 2 3 Page IPv6 configuration IPv6 configuration 30 Setting IPv6 addresses 3 DHCPv6 address configuration (Stateful) 1 2 IPv6 configuration 31 Wireless network setup Getting started Understanding your network type Wireless network name and network key Choosing the installation type Wireless network setup Using the WPS Items to prepare Choosing your type Wireless network setup Machines with an display (or touch) screen 2 Connecting in PBC mode (recommended) 1 Wireless network setup 4 Machines without an display screen Connecting in PBC mode (recommended) 1 Wireless network setup Connecting in PIN mode 1 2 3 Wireless network setup Disconnecting from a network Using the WLAN 1 2 3 Wireless network setup Setup using Windows 6 Access point via USB cable Items to prepare Wireless network setup 7 devices. Select the name (SSID) of the access point you are using and click Next. Wireless network setup 8 Page Wireless network setup Creating the ad hoc network in Windows 1 2 3 4 5 6 Wireless network setup 8 Check the settings and click Next. Wireless network setup 9 appears. disconnect the USB cable between the computer and machine. Click Next. 10 Page Wireless network setup 7 8 9 10 11 12 13 14 15 Wireless network setup 16 Page Wireless network setup 11 12 13 14 Wireless network setup 15 Check the settings and click Next. Wireless network setup 16 17 18 Using a network cable Wireless network setup Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Wireless network setup 1 6 2 3 Wireless network setup 8 9 Turning the Wi-Fi network on/off 1 Wireless network setup Connecting Failure - Not Found SSID Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Wireless network setup Other problems Page 3. Useful setting menus The control panel provides access to various menus to set up the Information Layout Paper Graphic System setup Page System setup Page Network Admin setup Page Page 4. Special features The procedures in this chapter are mainly based on Windows 7. Altitude adjustment Changing the font setting Changing the default print settings Setting your machine as a default machine Using advanced print features Printing to a file (PRN) 1 2 3 Using advanced print features Understanding special printer features Page Page Page Page Page Using advanced print features Using Direct Printing Utility (Windows only) What is Direct Printing Utility? Printing 1 2 Using Direct Printing Utility (Windows only) Using memory/mass storage device features From the printer driver From the control panel Macintosh printing Macintosh printing 4 Printing on both sides of the paper 1 2 3 Linux printing Printing from applications 6 1 2 3 4 Linux printing 7 3 Printing files 1 Linux printing 4 Unix printing Proceeding the print job 4 1 2 3 Unix printing Image tab Text tab HPGL/2 tab Margins tab Page Storing the toner cartridge (or imaging unit) Handling instructions Toner cartridge (or imaging unit) usage Storing the toner cartridge (or imaging unit) Estimated cartridge life Page Useful management tools Samsung AnyWeb Print Using SyncThru Web Service Accessing SyncThru Web Service 1 Useful management tools SyncThru Web Service overview Information tab Settings tab Security tab Useful management tools E-mail notification setup 1 3 4 5 Useful management tools 1 3 4 5 Useful management tools Advanced settings user interface overview Device Settings Useful management tools Alert Settings Job Accounting Using Samsung Printer Status (Windows only) Samsung Printer Status overview Useful management tools Using Smart Panel (Macintosh and Linux only) Useful management tools Smart Panel overview Changing Smart Panel s settings Useful management tools Using the Linux Unified Driver Configurator Opening Unified Driver Configurator 1 2 Useful management tools Printers tab Classes tab Useful management tools Ports configuration Page Paper feeding problems Power and cable connecting problems Printing problems Page Page Printing problems Printing quality problems Page Page Printing quality problems A Page Printing quality problems A Printing quality problems A Printing quality problems Operating system problems Common Windows problems Operating system problems Common Macintosh problems Operating system problems Common Linux problems Operating system problems Common PostScript problems Contact SAMSUNG worldwide Page Page Contact SAMSUNG worldwide Glossary 802.11 802.11b/g/n Access point ADF Page Page Glossary Duty Cycle ECM Emulation Ethernet Page Glossary IP address IPM IPP IPX/SPX Page Page Page Page Glossary SMTP SSID Subnet Mask TCP/IP Glossary Toner Cartridge TWAIN UNC Path URL Page Index C PostScript driver menu map Changing Index print resolution set printer preferences Printer Status printing