Printing problems 113
6. Troubleshooting
The machine does not
print.
The printer driver may be incorrectly
installed.
Uninstall and reinstall the machine’s driver.
The machine is malfunctioning. Check the display message on the control panel to see if the machine is
indicating a system error. Contact a service representative.
The document size is so big that the hard
disk space of the computer is insufficient
to access the print job.
Get more hard disk space and print the document again.
The output tray is full. Once the paper is removed from the output tray, the machine resumes
printing.
The machine selects
print materials from
the wrong paper
source.
The paper option that was selected in the
Printing Preferences may be incorrect.
For many software applications, the paper source selection is found under
the Paper tab within the Printing Preferences. Select the correct paper
source. See the printer driver help screen.
A print job is
extremely slow.
The job may be very complex. Reduce the complexity of the page or try adjusting the print quality
settings.
Half the page is blank. The page orientation setting may be
incorrect.
Change the page orientation in your application. See the printer driver help
screen.
The paper size and the paper size settings
do not match.
Ensure that the paper size in the printer driver settings matches the paper
in the tray.
Or, ensure that the paper size in the printer driver settings matches the
paper selection in the software application settings you use.
Condition Possible cause Suggested solutions