Samsung R20plus, R25plus, R21, R19 Bluetooth, 170, QWhen no headset is found or cannot be connected

Bluetooth

QWhen no headset is found or cannot be connected

A1 If the headset is already connected to another device, you will not be able to find the headset and cannot connect to the headset even if the headset is found. Disconnect the connection to the other device and then start the search again.

A2 If the headset is connected to a power adapter, you cannot make a Bluetooth connection.

Disconnect the power adapter and then retry.

A3 In general, a Bluetooth headset has 2 operating modes, On/Off mode and Pairing mode.

To connect the headset to another Bluetooth device such as a PC or cell phone, the headset must be in Pairing mode.

Switch the headset to Pairing mode and then retry the search operation.

In general, the headset in Pairing mode automatically returns to On/Off mode after a certain period of time.

QThere is no sound or sound is intermittently interrupted after connecting a headset

A1 If your headset is a mono headset, check if a mono headset connection has been made. In this case, to resolve the problem, complete the procedures below.

Right-click over the Bluetooth icon on the taskbar, select Audio tab > Connected Device, and check if Activate Mono Headset is selected. If not, right-click over the device and select Connect.

Right-click over the Speaker icon on the taskbar, select Playing Device > Mono Device > Load Defaults and then click the OK button.

	The Bluetooth Mono Headphone and Microphone
Note	functions are activated.

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