Troubleshooting, Clearing Document Jams

9 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Other Problems

•Common Linux Problems

•Common Macintosh Problems

Clearing Document Jams

When a document jams while passing through the ADF (Automatic Document Feeder), “[Document Jam]” appears on the display.

Input Misfeed

1Remove any remaining page(s) from the ADF.

2Open the ADF cover.

3Pull the document gently out of the ADF.

4Close the ADF cover. Then load the removed page(s), if

any, back into the ADF.

NOTE: To prevent document jams, use the document glass for thick, thin, or mixed paper-type documents.

9.1 Troubleshooting

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Samsung SCX-4521FG manual Troubleshooting, Clearing Document Jams, Input Misfeed

Contents

Page About the User’s Guide Contact Samsung worldwide Slovakia Contents Printing a Document Canceling a Print Job Scanning Cleaning the Drum Clearing the Memory Ozone Safety Important Precautions and Safety InformationLaser Safety Statement Use only No.26 AWG or larger telephone line cord Recycling Mercury SafetyPower Saver Radio Frequency Emissions Replacing the Fitted Plug for UK Only Ringer Equivalence NumberDeclaration of Conformity European Countries You should also know that Neutral Wires in the mains lead have the following color codeDifferences Between British and American English British English American English Special Features Introduction Front View Rear View Understanding Component LocationsThese are the main components of your machine Control Panel Functions Getting Started Unpacking Clearance Space Installing the Toner CartridgeSelecting a Location Left 3.9 in./100 mm enough space for ventilation Loading Paper If you have SCX-4321 Making ConnectionsLoad paper with the print side facing up Skip this step and proceed to step To an extension phone or answering machine Turning the Machine On Macintosh Driver Installing Printer SoftwarePrograms for Windows Linux Driver Macintosh Printer Driver FeaturesLinux Setting Country Setting the Machine IDSetting Language Entering Characters Using the Number Keypad Keypad Letters and Numbers Setting the Date and TimeChanging the Clock Mode Changing Numbers or Names Speaker Volume Setting the Paper Size and TypePress On Hook Dial. a dial tone sounds from the speaker Toner Save Mode Using the Save ModesSetting the Dial Mode Power Save Mode Paper Type, Input Sources, and Capacities Paper HandlingSelecting Print Materials Paper Type Input Tray/Capacity Guidelines for Paper and Special Materials Verifying an Output Location Using the TrayUsing the Manual Tray Tray holds 150 sheets of paper Loading Paper for Copying CopyingPreparing a Document Making Copies from the Automatic Document Feeder Adjust the document guides to the document sizeMaking Copies on the Document Glass Load the document face up into the ADF Automatic Original Type Setting Copy OptionsDarkness Reduced/Enlarged Copy Collation Copying Using Special Copy FeaturesClone Copying Auto Fit Copying Up or 4 Up Copying ID Card CopyingPoster Copying Setting the Time Out Option Changing the Default SettingsSetting the Favorite Copy Option Basic Printing Canceling a Print JobPrinting a Document Canceling a Print Job Printing a Document Scanning Scanning Basics Available Fax Setup Options Changing the Fax Setup optionsOption Description For more information about using the code On, Off, and On-Err, which prints only when aWill be discarded. Settings range from 0 to 30 mm Drpd Mode on Loading a Document To fax a document using the Automatic Document Feeder ADFTo fax a document from the document glass Mode Recommended for Adjusting the Document ResolutionSending a Fax Automatically Confirming Transmission Sending a Fax ManuallyRedialing the Last Number Automatic Redialing Receiving Automatically in Ans/ Fax Mode Receiving Automatically in Fax ModeReceiving Manually in Tel Mode About Receiving Modes Receiving Faxes Using the Drpd Mode Receiving Manually Using an Extension TelephoneReceiving Faxes in the Memory Speed Dialing Sending a Fax using a Speed Dial NumberSetting a Group Dial Number Group Dialing Searching Sequentially through the Memory Searching for a Number in MemoryEditing Group Dial Numbers Press Phone Book Sending Broadcast Faxes Printing a Phonebook ListSearching with a Particular First Letter Sending a Priority Fax Sending a Delayed FaxIf you do not want to assign a name, skip this step Canceling a Scheduled Fax Adding Documents To a Scheduled Fax Using Secure Receiving Mode Printing Reports Advanced Fax Setting Options Using Advanced Fax SettingsChanging Setting Options Power Failure Report Maintenance Clearing the Memory Cleaning the Outside Setting the Machine to be Checked by PhoneCleaning Your Machine Cleaning the Inside Toner cartridge storage Cleaning the Scan UnitMaintaining the Toner Cartridge Saving toner Redistributing Toner Setting the Notify Toner OptionReplacing the Toner Cartridge Ignoring the Toner Empty Message Cleaning the DrumItems Yield Average Replacing the ADF Rubber Pad Clearing Document Jams TroubleshootingInput Misfeed Tray Clearing Paper JamsExit Misfeed Manual Tray Fuser Area or Around the Toner Cartridge Paper Exit Area Display Meaning Suggested solutions Clearing LCD Error MessagesTips for Avoiding Paper Jams Power Failure Power has turned off Open Heat ErrorService Persists, please call for Condition Suggested solutions Solving Other ProblemsPaper Feeding Problems Stop/Clear Details, see Software User’s Printing ProblemsCondition Possible cause Suggested solutions Guide Printing Quality Problems Condition Copying Problems Scanning Problems Common Linux Problems Problem Possible Cause and Solution Problems in Printer Setup Utility Common Macintosh ProblemsSoftware. See Software User’s Guide Specifications General Specifications Scanner and Copier Specifications Printer Specifications Using only ITU-T No.1 Chart Facsimile SpecificationsPaper Specifications Overview Symptom Problem with Paper Solution Guidelines for Using PaperPaper Dimensions Weight Capacity Supported Sizes of Paper Paper Storage Environment Paper SpecificationsPaper Output Capacity Envelopes Envelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope Storage Error messages 9.4 extension phone, connect Index Reduced/enlarged copying System requirements Windows Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software in Windows Installing Printer Software in Windows Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer SoftwareRemoving Printer Software Recommended, Means you can select that certain option but it is notSelect your printer driver from the Name drop-down list Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Paper Orientation Layout TabPaper Tab Source Graphics Tab ResolutionToner Save Mode Scaling Printing Printer Tab Extras TabAbout Tab High Altitude Correction Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing a Reduced or Enlarged Document Printing PostersFitting Your Document to a Selected Paper Size Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Sharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Understanding Smart Panel Using Smart PanelOpening the Troubleshooting Guide Toner Level Changing the Smart Panel Program Settings Uninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Using Onscreen Help File Windows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows Vista Installing the Unified Linux Driver Using Your Printer in LinuxInstalling the Unified Linux Driver When the welcome screen appears, click Next Click Uninstall Uninstalling the Unified Linux DriverClick Next Click Finish Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Printing from Applications Configuring Printer PropertiesChange the printer and print job properties Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function You can use the following tools to edit the image Installing the Printer driver Using Your Printer with a MacintoshInstalling Software Uninstalling the Printer driver For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Printing a Document Changing Printer SettingsPrinting Layout Graphics Paper Printing Multiple Pages on One Sheet of Paper You can scan docoments using Image Capture. Macintosh OSScanning Offers Image Capture Linux 27 printer properties, set Macintosh Uninstall, software Macintosh 31 Windows Rev.7.00