Samsung SCX5639FR 6. Troubleshooting

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 146

• Power and cable connecting problems 147

• Printing problems 148

• Printing quality problems 152

• Copying problems 160

• Scanning problems 161

• Faxing problems 163

• Operating system problems 165

Contents

Main Contents 1. Introduction 2. Menu overview and basic setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support Expand your machines capacity Features by models Some features and optional goods may not be available depending on model or country. ( : Included, : Optional, Blank: Not available) Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Page Accessories Page Front view Page Rear view Page Type A Page Type B Page Type C Page Page Installing the driver locally Windows 5 1 2 Reinstalling the driver Page SCX-4833FD,SCX-4833FR,SCX-5637FR Accessing the menu 1 2 3 4 5 6 7 SCX-4833FD SCX-4833FR/SCX-5637FR Page SCX-5737FW Accessing the menu 1 2 Copy Page Fax Page Scan Page Eco Machine Setup Page Page USB Directory Changing the display language 1 2 This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Page Page 6 7 and" on page 60). Loading in multi-purpose tray Page 4 5 Printing on special media Envelope Page Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and 1 2 Preparing originals 1 Loading originals On the scanner glass 2 3 In the document feeder 1 Page Page Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 Using help Eco printing Setting eco mode on the control panel 1 Setting eco mode on the driver Eco options Result simulator Secure printing 2 Page Basic copy 1 2 3 4 5 Page Reduced or enlarged copy To select from the predefined copy sizes 1 To scale the copy by directly entering the scale rate 2 4 ID card copying Page Basic scanning Scanning using the contorl panel 5 For USB connected machine 1 Page Preparing to fax Sending a fax 1 2 Page 3 4 5 6 7 1 Darkness 2 About USB memory Plugging in a USB memory device Scanning to a USB memory device Scanning 1 2 3 Customizing Scan to USB 1 2 3 4 5 Printing from a USB memory device To print a document from a USB memory device 1 2 3 4 5 6 Page Page Page 3. Maintenance Ordering supplies and accessories Available supplies Available accessories You can purchase and install accessories to enhance your machines performance and capacity. Available accessories Available maintenance parts Redistributing toner 2 Page Replacing the toner cartridge 2 3 4 Page Upgrading a memory module Installing a memory module 1 2 3 4 Page Monitoring the supplies life Setting the toner low alert Cleaning the outside Cleaning the inside 1 2 3 4 toner from the toner cartridge area. Page Page 4. Troubleshooting This chapter gives helpful information for what to do if you Tips for avoiding paper jams Original paper jam in front of scanner 1 2 Page Page Page Page Page Page In tray 1 1 2 Page Page Inside the machine 3 In the exit area 1 2 3 4 5 In the duplex unit area Page Page Understanding the status LED The color of the LED indicates the machine's current status. Understanding the status LED Paper Jam-related messages Page Toner-related messages Page Tray-related messages Network-related messages Misc. messages Page Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Macintosh Linux Unix Network environment Page Laser safety statement Ozone safety Mercury Safety Recycling Power saver China only (Applicable in the european union and other european countries with separate collection systems) (The United States of America only) Correct disposal of batteries in this product Taiwan only Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Russia only Israel only Germany only Turkey only Canada only Fax Branding Ringer Equivalence Number You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Regulatory compliance statements Wireless guidance Page Page Copyright A B C D E M N O P R T toner cartridge wireless LED tray U Page Contents 1. Software installation 2. Using a network-connected machine 3. Useful setting menus 4. Special features Contents 1. Software installation If you are a Windows OS user, refer to the Basic Guide for installing the Installation for Macintosh Reinstallation for Macintosh Installation for Linux Installation for Linux Reinstallation for Linux Supported optional devices and features may differ according to your Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP Wired network setup Wired network setup Printing a network configuration report Setting IP address IPv4 configuration using SetIP (Windows) 1 Page Wired network setup 3 4 5 6 7 Page Installing driver over the network Windows 1 2 3 Installing driver over the network 5 the one you wish to use and click OK. 6 Silent installation Mode Installing driver over the network Command-line Parameters Following table shows commands that can be used in the command window. Page Page Installing driver over the network Language code Page Page Page Page Installing driver over the network 3 4 5 6 Page IPv6 configuration IPv6 configuration Setting IPv6 addresses 6 DHCPv6 address configuration (Stateful) 1 IPv6 configuration Using SyncThru Web Service 1 2 3 Wireless network setup Getting started Understanding your network type Wireless network name and network key Choosing the installation type Wireless network setup Using the menu button 1 2 Wizard mode Wireless network setup 3 4 5 Custom mode Wireless network setup 6 Setup using Windows Access point via USB cable Items to prepare Wireless network setup 3 4 5 6 Page Wireless network setup 8 9 10 11 Page Wireless network setup 4 5 6 7 Wireless network setup 8 Check the settings and click Next. Wireless network setup 9 appears. disconnect the USB cable between the computer and machine. Click Next. 10 Page Wireless network setup 7 8 9 10 11 12 13 14 15 Wireless network setup 16 Page Wireless network setup 11 12 13 14 Wireless network setup 15 Check the settings and click Next. Wireless network setup 16 17 18 Using a network cable Wireless network setup Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Wireless network setup 1 6 2 3 Wireless network setup 8 9 Turning the Wi-Fi network on/off 1 Wireless network setup Connecting Failure - Not Found SSID Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Wireless network setup Other problems Page 3. Useful setting menus The control panel provides access to various menus to set up the Print menu Copy menu Copy Feature Page Page Page Copy menu Copy Setup Press (copy) > Menu > Copy Setup on the control panel. Fax menu Fax Feature Or press Fax > select the menu item you want on the touch Fax menu Sending Setup Press (Fax) > Menu > Fax Setup > Sending on the control Or press Setup > Machine Setup > Default Setting > Fax Fax menu Receiving Setup Press (Fax) > Menu > Fax Setup > Receiving on the control Or press Setup > Machine Setup > Default Setting > Fax Page Scan menu Scan Feature Or press Scan > select the menu item you want on the touch Scan menu Scan Setup System setup Machine Setup Press Menu > System Setup > Machine Setup on the control Or press Setup > Machine Setup > Initial Setup on the touch Page Page System setup Paper Setup Press Menu > System Setup > Paper Setup on the control Or press Setup > Machine Setup > Paper Setup on the touch System setup Sound / Volume Press Menu > System Setup > Sound/Volume on the control Or press Setup > Machine Setup > Initial Setup > Sound/ Volume on the touch screen. Report System setup System setup Maintenance Press Menu > System Setup > Maintenance on the control Or press Setup > Machine Setup > Initial Setup on the touch System setup Clear Setting Press Menu > System Setup > Clear Setting on the control Or press Setup > Machine Setup > Restore Options on the touch screen. System setup Job Manage Press Menu > System Setup > Job Manage on the control System setup ImageOverwrite Press Menu > Print Setup > Emulation on the control panel. Press USB on the touch screen. Press Menu > System Setup > ImageOverwrite on the control System setup Email setup Press Setup > Machine Setup > Email Setup on the touch Address book setup Press Setup > Machine Setup > Address Book on the touch System setup Doc Box Feature Doc Box Setup Network setup Page Page 4. Special features The procedures in this chapter are mainly based on Windows 7. Altitude adjustment Changing the font setting Storing email address Storing email address Entering various characters Entering alphanumeric characters Keypad letters and numbers Setting up the address book Registering a speed dial number 1 2 3 4 Page Setting up the address book Registering authorized users Printing features Printing features Using advanced print features Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Page Page Page Printing features Using Direct Printing Utility (Windows only) What is Direct Printing Utility? Page Page Printing features 3 4 5 Using help Linux printing Printing from applications Page Printing features Configuring Printer Properties 2 1 2 Printing features 3 4 5 Changing the machine settings Page Fax features Automatic redialing 3 Redialing the last number 1 2 Page Page Fax features Forwarding a sent fax to another destination 4 1 2 Fax features 5 Sending faxes on both sides of paper 1 2 Fax features 4 Changing the receive modes 1 2 Fax features Receiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Receiving faxes using DRPD mode Fax features 1 2 3 4 Receiving in secure receiving mode Fax features Printing faxes on both sides of the paper 1 2 Receiving faxes in memory Scan features Scanning from network connected machine 1 2 3 Page Page Page Page Page Scan features 4 5 Scanning from network connected machine 1 2 3 4 Page Scan features Using shared folder features Creating a shared folder 1 2 3 Using the shared folder Using memory/hard drive features Setting up the optional memory From the printer driver From the control panel Page Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Page Useful management tools Samsung AnyWeb Print Using SyncThru Web Service Accessing SyncThru Web Service 1 Useful management tools SyncThru Web Service overview Information tab Settings tab Security tab Useful management tools Maintenance tab E-mail notification setup 1 3 Useful management tools 1 3 4 5 Useful management tools Advanced settings user interface overview Useful management tools Device Settings Scan to PC Settings Fax to PC Settings Alert Settings Useful management tools Samsung Printer Status overview Useful management tools Using Smart Panel (Macintosh and Linux only) Smart Panel overview Useful management tools Changing Smart Panels settings Using the Linux Unified Driver Configurator Opening Unified Driver Configurator 1 Useful management tools 3 Printers configuration Printers tab Useful management tools Classes tab Ports configuration Page 6. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Page Page Printing problems Printing quality problems Page Page Printing quality problems A Page Printing quality problems A Printing quality problems A Printing quality problems Copying problems Scanning problems Scanning problems Faxing problems Faxing problems Operating system problems Common Windows problems Operating system problems Common Macintosh problems Operating system problems Common Linux problems Page Page Operating system problems Common PostScript problems Contact SAMSUNG worldwide Page Page Contact SAMSUNG worldwide Glossary 802.11 802.11b/g/n Access point ADF Page Page Glossary Duty Cycle ECM Emulation Ethernet Page Glossary IP address IPM IPP IPX/SPX Page Page Page Page Glossary SMTP SSID Subnet Mask TCP/IP Glossary Toner Cartridge TWAIN UNC Path URL Glossary A address book LCD display driver installation address book setup AnyWeb Print authorized users Index Linux Linux scanning M machine information machine setup Index printing a document using help printing feature problem problems Index W watermark Windows wireless