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6. Troubleshooting
Faxing problems
Condition Suggested solutions
The machine is not
working, there is no
display, or the buttons are
not working.
•Unplug the power cord and plug it in again.
• Ensure that there is power being supplied to the electrical outlet.
• Ensure that the power switch is turned on, and the soft power switch on the control panel is pressed.
No dial tone. • Check that the phone line is properly connected.
• Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored in
memory do not dial
correctly.
Make sure that the numbers are stored in memory correctly. To check that, print an addess book list.
The original does not feed
into the machine.
• Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right
size, not too thick or thin.
• Make sure that the document feeder is firmly closed.
• The document feeder rubber pad may need to be replaced. Contact a service representative.
Faxes are not received
automatically.
• The receiving mode should be set to fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message. If it does, clear the problem.
The machine does not
send.
• Make sure that the original is loaded in the document feeder or on the scanner glass.
• Check the fax machine you are sending to, to see if it can receive your fax.