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If you suspect there is a fault with your receiver, please check the following trouble shooting guide
before calling an authorised service agent.
Warning! Under no circumstances attempt to repair the receiver yourself. Tampering with the
receiver may result in fatal electric shock and will invalidate your warranty.
Symptom: Possible cause:
No receiver display Check that the receiver is plugged in and
there is power at the mains socket.
Receiver is ON, but no picture or sound Check that your TV is switched on
Receiver is on, no picture or sound except Channel scrambled.
menus Check tuning and set-up
Check Signal and Data levels.
Dish moved or LNB is faulty.
Interference on picture, sound OK Local TV interference, tune the
output to another channel, or connect to
TV via SCART or phonos.
Interference on picture, noisy audio Press Signal key and check if Signal and
Data levels are good enough.
Receiver not responding to remote Check remote batteries and that the
receiver IR sensor is not covered
(marked IR on the front panel).