Troubleshooting

heat up. This is normal and should not affect your device’s lifespan or performance.

Your device cannot connect to the internet

Ensure that you have entered valid settings for your internet service provider.

Ensure that you have activated the wireless connection to your mobile service provider and that the signal is not obstructed.

Ensure that you have entered the correct user name and password.

You cannot find a Bluetooth-enabled device

Ensure that both devices have activated the Bluetooth wireless feature.

Ensure that the distance between the devices is not more than 10 metres and

that they are not separated by walls or other obstacles.

Ensure that the settings for each device allow them to be visible to other devices.

Ensure that both devices are compatible with Bluetooth wireless technology.

Ensure that the correct PIN has been entered on both devices.

You cannot listen to music on a remote Bluetooth headset

Ensure that your device is connected to the headset.

Ensure that the music format you are trying to listen to is supported by the headset.

Ensure that the distance between the headset and device is not more than 10 metres and that they are not separated by walls or other obstacles.

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