8 Troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
When you turn on your device, the following messages may appear:
Message | Try this to solve the problem: | |
The SIM | Ensure that the SIM card is | |
card is | ||
installed correctly. | ||
missing. | ||
| ||
|
|
Message | Try this to solve the problem: |
| When using the device for the |
| first time or when the PIN |
| requirement feature is enabled, |
| you must enter the PIN supplied |
| with the SIM card. To disable |
Enter PIN. | the PIN requirement feature, |
| tap Start → Settings → |
| Personal tab → Phone → |
| Security tab, and then clear the |
| Require PIN when phone is |
| used check box. |
|
|
| Your SIM card is blocked, |
| usually as a result of entering |
SIM card | your PIN incorrectly several |
blocked. | times. You must enter the PUK |
| supplied by your service |
| provider. |
|
|
Your device does not show a signal (no bars next to the network icon)
85
