8 Troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
When you turn on your device, the following messages may appear:| Message | Try this to solve the problem: | |
The SIM | Ensure that the SIM card is | |
card is | ||
installed correctly. | ||
missing. | ||
| ||
|
|
Message Try this to solve the problem:
When using the device for the first time or when the PIN requirement feature is enabled, you must enter the PIN supplied with the SIM card. To disable
Enter PIN. the PIN requirement feature, tap Start → Settings → Personal tab → Phone → Security tab, and then clear the
Require PIN when phone is used check box.Your SIM card is blocked, usually as a result of entering
SIM card your PIN incorrectly several blocked. times. You must enter the PUK
supplied by your service provider.
Your device does not show a signal (no bars next to the network icon)
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