Ensure that you are not blocking the built-in microphone.

Move the built-in microphone closer to your mouth.

If using a headset, ensure that it is properly connected.

The sound quality of a call is poor

Ensure that you are not blocking the internal and bluetooth antenna.

The internal and bluetooth antenna is located at the bottom of the device.

When you are in areas with weak signals, you may lose reception. Move to another area and try again.

Troubleshooting

The battery does not charge properly or sometimes your device turns itself off while charging

Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean and soft cloth and try charging the battery again.

If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch

When you use several applications at once, your device requires more power and may

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