Appendix
The Internet is often disconnected
•Ensure that you are not blocking the device’s internal antenna.
•When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.
•When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For
•Ensure that the charger is connected properly.
•Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
•Battery consumption increases when you use messaging features or some apps, such as games or the Internet.
•The battery is consumable and the useful charge will get shorter over time.
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
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