PROBLEM

SOLUTION

 

 

 

If the transmission method is set to multicast, check whether

No image appears.

there is a router that supports multicast in the LAN the camera is

 

connected to.

 

 

I enabled Motion Detection

Verify the settings in the following sequence:

Feature under Motion

Detection, but .jpg files are

A. NTP must be properly configured.

not getting sent over FTP/

B. Motion Detection Feature must be enabled.

SMTP even after motion

C. Alarm Video Transmission must be enabled.

detection occurs at the FT

D. Check for scheduling conflict.

camera.

 

Is it possible to configure

Yes. Motion Zone can be configured independently of

Motion Zone with Motion

whether or not Motion Detection Feature is in use.

Detection Feature disabled?

 

A motion event took place

Check alarm output port settings.

but didn’t trigger an alarm.

 

Data is not getting recorded

Make sure that the memory card is not defective.

Verify that the Lock switch on the memory card is not

on the SDHC memory card.

enabled.

 

 

 

SD Indicator will not turn

Make sure that the memory card is not defective.

on after inserting an SDHC

Go to Configurations Events Alarm Image Settings and

memory card.

verify that SD Card Recording option is checked.

 

 

 

Make sure that the memory card has been inserted correctly

I inserted an SDHC memory

in the right direction. With memory cards that have been

formatted from a different device, their performance cannot

card, but the camera isn’t

be guaranteed when used in the camera.

working properly.

Go to Configurations Events Recording Settings and

 

 

format the memory card again.

 

 

The SDHC memory card is

Verify that the memory card’s Lock function is not enabled.

not getting formatted.

 

08 APPENDIX

Appendix _71

Page 75
Image 75
Samsung SNC-B2315P manual No image appears, Enabled Motion Detection, Feature under Motion, Detection, but .jpg files are