No sound or picture, Power button | Samsung SP43Q5 specs

Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact the help desk at 0870-242-0303 or dttvsupport@seri.co.uk.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆ Check that you have pressed the “ I ” button (On/Off) and the
		POWER ( ) button.
	◆ Check the picture contrast and brightness settings.
	◆	Check the volume.

Normal picture but no sound	◆	Check the volume.
	◆	Check whether the volume MUTE ( ) button on the remote control
		has been pressed.

No picture or black and white picture	◆	Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.

Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the television,
		then move it further away.
	◆ Plug your television into a different mains socket.

Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference is often occurs to the use of an indoor aerial.

Remote control malfunctions	◆	Replace the remote control batteries.
	◆ Clean the upper edge of the remote control (transmission window).
	◆ Check the battery terminals.

English - 83

Image 83

Samsung SP43Q5 manual No sound or picture, Check that you have pressed the I button On/Off, Power button, Check the volume

Contents

Digital Television Page English Contents Symbols Control Panels depending on the model Side of the TV Inserting the Batteries in the Remote Control Infrared Remote Control Rear of the TV Connecting to an Aerial or Cable Television Network Connecting a Satellite Receiver or Decoder Mains lead is attached to the rear of your television Switching Your Television On and OffPlacing Your Television in Standby Mode Press the Power button on the remote control Button Viewing Function Becoming Familiar with the Remote Control Start Plug & Play Enter Return Setup Time Plug and Play Feature If you want to reset this feature Changing Channels Using the P ButtonsUsing the numeric 0~9 buttons Choosing Your Language Displaying Information It can be displayed simply by pressing the Self Focus button Adjusting the Screen Automatically Self Focus Deactivating the Automatic Execution of the Self Focus Removing the Self Focus from the Display Press the D.MENU button Previewing the DTV Menu System Choosing Your Language You can set the translucency of the on-screen menu Adjusting the Translucency Level Updating the Channel List Automatically Bandwidth Channel Updating the Channel List Manually Editing Your Favourite Channels Delete MovePreview Default PIN code for a new TV set is Setting up the Parental Lock Then Viewing EPG Electronic Programme Guide InformationNow & Next Guide Full Guide Using the Scheduled List Using the Scheduled List You can preset the default guide style Setting the Default Guide Select Yes When the favourite channel list has not been set upViewing All Channels and Favourite Channels You can change the colours for categories Selecting Category Colours Displaying Programme Information Viewing Channel Lists Subtitle Subtitle Language Audio Language Digital Text Using Your Preferred Features Viewing Product Information Checking the Signal InformationYou can get information about the signal status Upgrading the Software Option Upgrade Now Viewing Common Interface Selecting the CI Menu Press the Enter ResettingPress the or button to select Reset. Press the Enter Freezing the Current Picture Storing Channels Automatically Not available in DTV or external input mode Exchange of channel numbers by pressing the Enter button Sorting the Stored Channels Auto Storing Channels Manually Channel mode Skipping Unwanted Channels Assigning Names to Channels LNA Locking the Channel Button then press the Enter button Fine Tuning Channel ReceptionIs displayed. P Using the LNA Low Noise Amplifier Feature Dynamic Standard Movie Custom Changing the Picture Standard To select other options, press the or button Customizing the Picture Settings Press the Menu button to return to the previous menu Reset function is set for each mode Dynamic, Standard Selecting the Picture Size Wide Model Analog Mode Signal Zoom Selecting the Picture Size Wide Model DTV Mode Signal Selecting the Scan Mode Setting the Digital NR Digital Noise Reduction Not available in DTV mode Setting the Blue Screen Standard Music Movie Speech Custom Changing the Sound Standard Adjusting the Sound Settings Dolby Virtual Extra Sound SettingsAuto Volume Setting the Melody Sound Selecting the Sound Mode depending on the model Setting and Displaying the Current Time Setting the Sleep Timer Auto Power Off Switching the Television On and Off Automatically DTV Viewing an External Signal Source Part Contents Teletext Feature Displaying the Teletext Information To activate the teletext mode and display the contents To display Press Selecting Display Options Selecting a Teletext Storing Teletext Pages depending on the model Video disc player Satellite receiver Decoder ② Inserting the CI Common Interface card It is inactive when the card is improperly inserted Camcorder Video game device Video disc player Connecting to the RCA Input Camcorder Connecting to the S-Video Input Connecting to the Component Input Redirecting an Input to the External Output Ext.1 Default TV Programming the Remote Control for Other Components Programming the Remote Control for Other Components Normal picture but no sound Check the volume Power buttonCheck the picture contrast and brightness settings Check the volume After Sales Service