TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. | |
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A function does not work when the button is pressed. |
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• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. | |
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Sound is not produced. |
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• Is the Mute function on? | ¼¼Press the Mute button to cancel the function. | |
• Is the volume set to minimum? | ¼¼Adjust the volume. |
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The remote control does not work. |
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• Are the batteries drained? | ¼¼Replace with new batteries. |
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• Is the distance between the remote control and main | ¼¼Move closer to the unit. |
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unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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• Does your TV support TV SoundConnect? | ¼¼TV SoundConnect is supported by some Samsung | |
| TVs released after 2012. Check your TV to see if it | |
| supports TV SoundConnect. |
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• Is your TV firmware the latest version? | ¼¼Update your TV with to latest firmware. | |
• Does an error occur when connecting? | ¼¼Reset the TV MODE and connect again. | |
| ¼¼Press and hold the ENTER ( | ) button for 5 |
| seconds to reset the TV SoundConnect connection. | |
| ¼¼Contact the Samsung Call Center. | |
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Can't receive radio broadcasts. |
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•Is the antenna connected properly?
¼¼If the antenna's input signal is weak, install an external FM antenna in an area with good reception.
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