Troubleshooting
If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.
Issues | Solutions and Explanations |
|
|
The TV won’t turn on. | Make sure the AC power cord is securely plugged |
| into the wall outlet and the TV. |
| Make sure the wall outlet is working. |
| Try pressing the P button on the TV to make sure the |
| problem is not the remote. If the TV turns on, refer to |
| the “Remote control does not work” item below. |
|
|
There is no picture/video. | Check the cable connections. Remove and reconnect |
| all cables connected to the TV and external devices. |
| Set the video outputs of your external devices (Cable/ |
| Sat Box, DVD, |
| connections. For example, if the output of an external |
| device is HDMI, it should be connected to an HDMI |
| input on the TV. |
| Make sure your connected devices are powered on. |
| Be sure to select the correct input source. |
| Reboot the connected device by unplugging it, and |
| then reconnecting the device’s power cable. |
|
|
Issues | Solutions and Explanations |
|
|
The remote control does not work. | Replace the remote control batteries. Make sure the |
| batteries are installed with their polarities |
| correct direction. |
| Clean the sensor’s transmission window on the |
| remote. |
| Try pointing the remote directly at the TV from 1.5 ~ |
| 1.8 m away. |
|
|
The remote control of the cable/ | Programme the Cable/Set remote control to operate |
set top box doesn’t turn the TV on | the TV. Refer to the |
or off or adjust the volume. | for the SAMSUNG TV code. |
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|
