Manuals / Brands / Computer Equipment / Server / Dell / Computer Equipment / Server

Dell R805 Troubleshooting a Serial I/O Device , Troubleshooting a USB Device

1 84

Download 84 pages, 2.42 Mb

 
1. Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any 
applications you are using. See Using the System Setup Program.  
 
  
2. If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program 
may require.  
 
  
3. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.  
 
If the tests run successfully but the problem persists, see Troubleshooting a Serial I/O Device. 
 
Troubleshooting a Serial I/O Device   
Problem 
lDevice connected to the serial port is not operating properly. 
 
 
Action 
 
1. Turn off the system and any peripheral devices connected to the serial port.  
 
  
2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.  
 
If the problem is resolved, replace the interface cable. 
 
3. Turn off the system and the serial device, and swap the device with a comparable device.  
 
  
4. Turn on the system and the serial device.  
 
If the problem is resolved, replace the serial device.  
If the problem persists, see Getting Help. 
 
Troubleshooting a USB Device   
Problem 
lSystem message indicates a problem with a USB device. 
 
lDevice connected to a USB port is not operating properly. 
 
 
Action 
 
1. Enter the System Setup program, and ensure that the USB ports are enabled. See Using the System Setup Program.  
 
  
2. Turn off the system and any USB devices.  
 
  
3. Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.  
 
  
4. Turn on the system and the reconnected device.  
 
If the problem is resolved, the USB connector might be defective. See Getting Help. 
 
5. If possible, swap the interface cable with a working cable.  
 
If the problem is resolved, replace the interface cable.  
 
6. Turn off the system and the USB device, and swap the device with a comparable device.  
 
  
7. Turn on the system and the USB device.  
 
If the problem is resolved, replace the USB device.  

Contents

Main DellPowerEdgeR805SystemsHardwareOwner'sManual Notes, Notices, and Cautions About Your System DellPowerEdgeR805SystemsHardwareOwner'sManual Other Information You May Need Accessing System Features During Startup Table 1-1.KeystrokesforAccessingSystemFeatures Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-PanelLEDIndicators,Buttons,andConnectors Hard-Drive Indicator Codes Figure 1-2. Hard-Drive Indicators Back-Panel Features and Indicators Figure 1-3. Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes Table 1-4.RedundantPowerSupplyIndicators Figure 1-4. Redundant Power Supply Indicators NIC Indicator Codes Figure 1-5. NIC Indicators LCD Status Messages Table 1-6.LCDStatusMessages Page Page Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages Table 1-7.SystemMessages Page Warning Messages Page Notes, Notices, and Cautions Running the System Diagnostics Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Getting Help Contacting Dell Glossary Page Page Page Page Installing System Components Recommended Tools Inside the System Figure 3-1. Inside the System Front Bezel Figure 3-2. Control Panel LCD With Bezel Installed Opening and Closing the System Opening the System Closing the System Figure 3-4. Removing the Cover Hard Drives Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Figure 3-5. Installing a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive Carrier Figure 3-6. Installing a SAS Hard Drive Into a SAS/SATAu Drive Carrier Power Supplies Removing a Power Supply Figure 3-7. Removing and Installing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Internal SD Card Removing the SD Card Figure 3-8. Removing or Installing an Internal SD Card Installing the SD Card System Fans Removing a System Fan Figure 3-9. Removing and Installing a Cooling Fan Replacing a Cooling Fan SAS Controller Daughter Card Installing a SAS Controller Daughter Card Figure 3-10. Installing a SAS Controller Daughter Card Figure 3-11. SAS Controller Daughter Card Cabling Removing a SAS Controller Daughter Card RAID Battery Installing a RAID Battery Removing a RAID Battery Figure 3-12. Installing a RAID Battery Configuring the Boot Device Expansion Cards Expansion Card Installation Guidelines Installing an Expansion Card Figure 3-14. Removing or Installing an Expansion Card Removing an Expansion Card Cooling Shrouds Removing the Memory Module Cooling Shrouds Figure 3-15. Removing and Installing the Cooling Shrouds Removing the Processor Cooling Shroud Installing the Processor Cooling Shroud Installing the Memory Module Cooling Shrouds Fan Brackets Removing the Fan Brackets Figure 3-16. Removing and Installing the Processor Fan Bracket Replacing the Fan Bracket Expansion-Card Risers Removing Expansion-Card Riser 1 Replacing Expansion-Card Riser 1 Figure 3-17. Removing and Replacing Expansion-Card Riser 1 Removing Expansion-Card Riser 2 Replacing Expansion-Card Riser 2 Figure 3-18. Removing and Replacing Expansion-Card Riser 2 Removing the Riser 2 Board From the Expansion-Card Bracket Figure 3-19. Removing and Replacing the Riser 2 Board RAC Card Removing the RAC Card Figure 3-20. Removing and Installing a RAC Card Installing a RAC Card LOM Daughter Card Removing the LOM Daughter Card Figure 3-21. Installing and Removing a LOM Daughter Card Replacing the LOM Daughter Card Optical Drive Removing the Optical Drive from the System Installing the Optical Drive Figure 3-22. Removing and Installing the Optical Drive Tray Figure 3-23. Cabling the Optical Drive Removing the Optical Drive From the Optical Drive Tray Figure 3-24. Removing and Installing the Optical Drive in the Optical Drive Carrier Installing an Optical Drive Into the Optical Drive Tray System Memory General Memory Module Installation Guidelines Table 3-1. Memory Configurations Memory Sparing Support Table 3-2. Memory Sparing Configurations Installing Memory Modules Figure 3-25. Installing and Removing a Memory Module Removing Memory Modules Integrated NIC TOE Processors Removing a Processor Figure 3-26. Installing and Removing the Heat Sink Figure 3-27. Installing and Removing a Processor Installing a Processor System Battery Replacing the System Battery Figure 3-28. Replacing the System Battery Sideplane Board Removing the Sideplane Board Installing the Sideplane Board Figure 3-29. Sideplane Removal and Installation SAS/SATA Backplane Board Removing the SAS/SATA Backplane Board Figure 3-30. SAS/SATA Backplane Board Removal Installing the SAS/SATA Backplane Board Control Panel Assembly Removing the Control Panel Assembly Figure 3-31. Control Panel Removal Installing the Control Panel Assembly System Board Removing the System Board Figure 3-32. System Board Removal Installing the System Board Jumpers and Connectors DellPowerEdgeR805SystemsHardwareOwner'sManual System Board Jumpers Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings System Board Connectors Figure 6-2. System Board Connectors Table 6-2.SystemBoardConnectors SAS/SATA Backplane Board Connectors Figure 6-3. SAS/SATA Backplane Board Components Sideplane Board Connectors Figure 6-4. Sideplane Board Connectors Expansion-Card Riser-Board Components and PCIe Buses Figure 6-5. PCIe Expansion-Card Center Riser 1 Components Figure 6-6. PCIe Expansion-Card Riser 2 Components Disabling a Forgotten Password Page Using the System Setup Program DellPowerEdgeR805SystemsHardwareOwner'sManual Entering the System Setup Program Responding to Error Messages Using the System Setup Program Memory Information Screen CPU Information Screen Table 2-4.CPUInformationScreen Integrated Devices Screen EnablingAMDPowerNow!Technology Table 2-5.IntegratedDevicesScreenOptions Serial Communication Screen Table 2-6.SerialCommunicationScreenOptions System Security Screen Table 2-7.SystemSecurityScreenOptions Exit Screen System and Setup Password Features Using the System Password Assigning a System Password Using Your System Password to Secure Your System Deleting or Changing an Existing System Password Using the Setup Password Assigning a Setup Password Operating With a Setup Password Enabled Deleting or Changing an Existing Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Troubleshooting Your System DellPowerEdgeR805SystemsHardwareOwner'sManual Safety FirstFor You and Your System Start-Up Routine Table 4-1. Start-UpRoutineIndications Troubleshooting External Connections Troubleshooting the Video Subsystem Problem Action Troubleshooting the Keyboard Troubleshooting Basic I/O Functions Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting an SD Card or Internal USB Key Troubleshooting an Optical Drive Troubleshooting an External Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors