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HP M407 Chapter 7:, Troubleshooting and, Support, NOTE, www.hp.com/ support

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Chapter 7:

Troubleshooting and

Support

This chapter contains information on the following topics:

zResetting the camera (page 88)

zUsing the camera without installing the HP Image Zone software (page 89)

zCleaning the camera lens (page 94)

zPossible problems, causes, and solutions (page 95)

zError messages on the camera (page 109)

zError messages on the computer (page 119)

zHow to get assistance from HP (page 122)

NOTE For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/ support

Chapter 7: Troubleshooting and Support

Contents

Page Page Legal Notices Page Table of Contents Chapter 1: Getting Started Chapter 2: Taking Pictures and Recording Video Clips Chapter 3: Reviewing Images and Video Clips Chapter 4: Using HP Instant Share Chapter 5: Transferring and Printing Images Chapter 6: Using the Setup Menu Chapter 7: Appendix A: Managing Batteries Appendix B: Purchasing Camera Accessories Appendix C: Chapter 1: Getting Started Setup Attaching the Wrist Strap Installing the Batteries Installing a Memory Card (Optional) Turning on Power Choosing the Language Setting the Date and Time Installing the Software Windows® Macintosh User Manual on the CD Camera Parts Back and First Side of the Camera Solid Off Zoom lever Zoom Out Menu/OK button Controller Live View Print button Timer/Burst solid red Both Camera Front, Second Side, and Bottom of the Camera Page Top of the Camera Camera States Camera Menus Using the Help Menu Camera Status Screen Restoring Previous Settings Chapter 2: Taking Pictures and Recording Video Clips Taking Still Pictures Recording Audio with Still Pictures Recording Video Clips Using Live View 4MP Image Quality Focusing the Camera Using Auto Focus Focus Lock Using Focus Lock Using the Shooting Modes Using Focus Lock Using Zoom Optical Zoom Digital Zoom 3.3MP Zoom Out Setting the Flash Using the Shooting Modes Auto Mode Focusing the Camera Action Portrait Beach & Snow Auto Mode Using the Self-TimerSettings For Still Pictures: For Video Clips: Using the Burst Setting Using the Capture Menu Help for the Menu Options EV Compensation Image Quality 4MP Best 2MP White Balance Shade Fluorescent ISO Speed Color Date & Time Imprint Date Only Date & Time Rotate Date & Time Imprint 2In the Date & Time Imprint sub Chapter 3: Reviewing Images and Video Clips Using Playback # Icon Chapter 4: Using HP Instant Share on page 63) Chapter 4: Using HP Instant Share on page 63) 8 of Total Images Summary Screen Viewing Thumbnails Magnifying Images Using the Playback Menu Video Clip Screen: EXIT - Exits the Playback Menu Delete Record Audio Rotate Chapter 4: Using HP Instant Share Using the HP Instant Share Menu Setting Up Destinations in the HP Instant Share Menu When you select HP Instant Share Setup Select the program to launch for this action Cancel Save/Print Setting Up Destinations on a Windows Computer Setting Up Destinations on a Windows Computer Setting Up Destinations on a Macintosh Computer Selecting Images for HP Instant Share Destinations Page How HP Instant Share E-mailsImages Page Chapter 5: Transferring and Printing Images Transferring Images to a Computer Transfer Images from Camera/Card Start Transfer Printing Images Directly from the Camera Digital Camera Print Setup Images: ALL Page Chapter 6: Using the Setup Menu Display Brightness Camera Sounds Live View at Power On Date & Time USB Configuration TV Configuration Language Move Images to Card Page Chapter 7: Troubleshooting and Support Resetting the Camera Using Your Camera without Installing the HP Image Zone Software Transferring Images to a Computer without HP Image Zone Software Using a Memory Card Reader DCIM Edit Select All Copy Local Disk Transferring Images to a Macintosh Computer Download Some Download All Movies Import Configuring the Camera as a Disk Drive Cleaning the Camera Lens Problems and Solutions turn on (continued) the Camera The Power my camera I have to See Extending Battery Life on replace or Live batteries not charge Appendix B: not charge respond a button a button A long delay occurs between and the a picture the Shutter button My image is blurry Flash Off Setting the Flash on page 37) Shooting Modes on page 38) too bright the Flash High for too dark grainy The ISO Speed the Image Quality setting The wrong date and/or time is shown Memory Capacity on page even hot) to the touch I cannot unload Installing the Software Using Your Camera without Error Messages on the Camera CARD IS UNFORMATTED Press OK to format card CARD HAS CARD LOCKED MEMORY FULL CARD FULL Memory full cannot save on card to UNREADABLE Playback Menu (see PROCESSING CHARGING FLASH FOCUS TOO FAR and blinking Blinking UNABLE TO z Use Focus Lock (see FOCUS and blinking Cannot display image Camera has experienced an error Unable to printer Unsupported Photo tray is engaged Printer has a paper jam has stalled Printer is out of paper printing is not Error Messages on the Computer Configuration setting to (continued) Camera setting Disk Drive in the Setup Configuration Could Not Send To Service Communication Share Getting Assistance HP Accessibility Website HP Photosmart Website Support Process www.hp.com/ support Phone Support in the United States and Canada Phone Support in Europe, the Middle East, and Africa Hungary Ireland Israel Italy Luxembourg Other Phone Support Worldwide Guatemala Hong Kong SAR India Japan Korea, Republic of Appendix A: Managing Batteries Top Points About Batteries Extending Battery Life Safety Precautions for Using NiMH Batteries Performance per Battery Type Power Indicators Recharging NiMH Batteries Page Safety Precautions for Recharging NiMH Batteries Sleep Time-outfor Power Conservation Page Appendix B: Purchasing Camera Accessories zHP Photosmart M-seriesdock— C8907A HP Photosmart 3.3V AC power adapter for HP Photosmart HP Photosmart SD memory cards Page Appendix C: Specifications Tripod mount Built-inflash Flash working ISO distance Shooting modes Landscape, Beach & Snow settings z 4MP Best Auto (default),100, 200 Full Color (default), Black & White, Sepia Off (default), Date Only, Date & Time Compression format Power Recharging NiMH Batteries on page External body dimensions Weight Memory Capacity Index Page Page Page R range Z zoom