Chapter Troubleshooting Support | HP M407 specification

Chapter 7:

Troubleshooting and

Support

This chapter contains information on the following topics:

zResetting the camera (page 88)

zUsing the camera without installing the HP Image Zone software (page 89)

zCleaning the camera lens (page 94)

zPossible problems, causes, and solutions (page 95)

zError messages on the camera (page 109)

zError messages on the computer (page 119)

zHow to get assistance from HP (page 122)

NOTE For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/ support

Chapter 7: Troubleshooting and Support

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HP M407 manual Chapter Troubleshooting Support

Contents

HP Photosmart M407 Digital camera with HP Instant Share Page Legal Notices Page Table of Contents Chapter Reviewing Images and Video Clips Chapter Transferring and Printing Images Memory Capacity Appendix a Managing Batteries Chapter Getting Started Insert the batteries as indicated inside the door SetupInstalling the Batteries Attaching the Wrist Strap Installing a Memory Card Optional Turning on Power Choosing the Language Setting the Date and Time Windows Installing the Software Macintosh Back and First Side of the Camera Camera Parts Zoom lever Power light z Solid-Camera is on Flash button Print button Timer/BurstMenu/OK button Controller From being taken, then an error Front, Second Side, and Bottom of the Camera USB Camera States Top of the CameraShutter button Camera Menus Use Using the Help MenuMenu , see Using Setup Menu on Buttons to move to the menu Timer/Burst buttons when Live Camera Status ScreenView is off As shown in the example here, a text Restoring Previous Settings Taking Still Pictures Chapter Taking Pictures Recording Video Clips Recording Audio with Still Pictures Recording Video Clips Using Live View Icon Description Focusing the Camera Using Auto FocusWhen you have the camera set to any of the shooting modes AF viewfinder light will blink green, the focus brackets Using Focus Lock Using Zoom Optical ZoomDigital Zoom HP Photosmart M407 User’s Manual Conditions. Use this setting to capture poorly lit Setting the Flash Using the Shooting Modes Camera combines a smaller F-number to blur While in the Macro Shooting mode Camera combines a higher F-number for better Secure the camera to a tripod or set it on a stable surface Using the Self-Timer Settings For Video Clips Icon for the Self-Timer setting Self-Timer or Self-Timer Using the Burst Setting Using the Capture Menu EV Compensation Help for the Menu Options Image Quality Images will be full resolution and have the lowest White Balance Camera automatically identifies and corrects for ISO Speed Date & Time Imprint Color Off Date & Time Imprint sub Clips. Press and hold either Using PlaybackChapter Reviewing Images Video Clips Use # Icon Using the buttons Using HP Instant Share on Total Images Summary Screen Viewing ThumbnailsSelected for HP Instant Share Magnifying Images Using the Playback Menu Video Clip Screen # Icon DescriptionExit Exits the Playback Menu See Using HP Instant Share on DeleteIcon Record Audio Rotate Chapter Using HP Instant Share Using the HP Instant Share Menu Setting Up Destinations in the HP Instant Share Menu Option, as explained in the following sectionHP Instant Share Menu appears on the Image Display Dock and pressing the Save/Print button on the dock When you select HP Instant Share Setup Setting Up Destinations on a Windows Computer At the Welcome screen, click StartSign-in to HP Instant Share Setting Up Destinations on a Macintosh Computer Selecting Images for HP Instant Share Destinations HP Photosmart M407 User’s Manual How HP Instant Share Mails Images HP Photosmart M407 User’s Manual Confirm the following Camera without Installing the HP Image Zone Software onChapter Transferring Printing Images Transferring Images to a Computer HP Photosmart M407 User’s Manual Printing Images Directly from the Camera Connect your camera to the printer Transferring and Printing Images HP Photosmart M407 User’s Manual Camera Menus on page 23 and then use Chapter Using the Setup Menu Display Brightness Live View at Power On Camera SoundsCamera Sounds sub-menu, highlight Off or On Date & Time Digital Camera-Causes the computer to recognize USB Configuration TV Configuration Move Images to Card Language HP Photosmart M407 User’s Manual Chapter Troubleshooting Support Resetting the Camera Troubleshooting and Support Transferring Images to a Windows Computer Using a Memory Card ReaderPage Transferring Images to a Macintosh Computer Configuring the Camera as a Disk Drive Cleaning the Camera Lens Problems and Solutions Operate PowerMy camera Won’t Batteries See Extending Battery Life onHave to Replace or Not charge Button Respond Taking a Button Long delayOccurs Between Shutter Picture Shutter button Flash Off Solution My image isSetting the Flash on Blurry High for Too bright Too dark Image Quality settingGrainy ISO Speed Time is When tryingWrong Date and/or Touch Even hot to Problem Installing or Using HP Image Zone Software Using Your Camera withoutInstalling the HP Image Zone Mode see Configuring Batteries are Error Messages on the Camera Card is Press OK toFormat card Try Again Full to record Memory fullCannot save HP Instant Share Playback Menu see On card to Macro Blinking Camera shake Message Possible cause Solution BlinkingUse Focus Lock see Focus Experienced an Message Possible cause Solution Cannot displayError Camera has Photo tray is Message Possible cause Solution Unable toPrinter Unsupported Has stalled Printer is out Message Possible cause Solution Printer has aPrint Setup screen Paper jam Printing is not Message Possible cause Solution Borderless Error Messages on the Computer Message Possible cause Solution Cannot ConnectTo Product Configuration setting to Camera setting Disk Drive in the SetupConfiguration To Service Could Not SendCommunication HP Accessibility Website HP Photosmart Website Getting AssistanceSupport Process Troubleshooting and Support 123 United States Year Phone Support in the United States and CanadaLocations Phone Asia Pacific Year Canada Europe Latin America Middle East Finland +358 0203 66 Phone Support in Europe, the Middle East, and Africa Spain 902 010 Sweden +46 077 120 Other Phone Support Worldwide Costa Rica 0-800-011-4114 or+1-800-711-2884 Pacifitel Indonesia +62 21 350 3408 Jamaica Top Points About Batteries Appendix a Managing Batteries Extending Battery Life Safety Precautions for Using NiMH Batteries Type of use Lithium NiMH Performance per Battery Type Icon Description Power Indicators Recharging NiMH Batteries Page Always store charged batteries in a cool location Safety Precautions for Recharging NiMH Batteries Minutes Sleep Time-out for Power Conservation 138 Appendix B Purchasing Camera Accessories HP Photosmart M-series dock- C8907A Some accessories for this digital camera are as follows Appendix B Purchasing Camera Accessories 141 142 Appendix C Specifications Flash working Zoom ISO Distance Position Feature Description Tripod mountExternal flash Flash settings Built-in flash Modes Landscape, Beach & Snow Feature Description StorageSettings Image Quality 4MP Best Shooting Date & Time Off default, Date Only, Date & Time Feature DescriptionSettings ISO Speed Auto default,100, 200 Full Color default, Black & White, Sepia Recharging NiMH Batteries on Feature Description PowerDimensions Weight Memory Capacity Batteries Index Error messages on camera 109 on computer ISO Speed, setting Landscape mode, setting 40 Language Macintosh computer connect to 73 install software Range Zoom