Issue

Solution

 

 

Others

 

Picture is not shown in full screen.

● Black bars on each side will be shown on HD channels when displaying upscaled SD

 

(4:3) contents.

 

● Black bars on Top & Bottom will be shown on movies that have aspect ratios different

 

from your TV.

 

● Adjust picture size option on your external device or TV to full screen.

 

 

Remote control does not work.

● Replace the remote control batteries with correct polarity (+ -).

 

● Clean the transmission window located on the top of the remote.

 

● Try pointing the remote directly at the TV from 5~6 feet away.

 

 

Can not control TV power or volume

● Programme the Cable/Set top box remote control to operate the TV. Refer to Cable/Sat

with Cable/Set top box remote control.

user manual for SAMSUNG TV code.

‘Not Supported Mode’ message.

● Check the supported resolution of the TV and adjust the external device’s output

 

resolution accordingly. Refer to resolution settings in this manual.

Can not turn off the Light Effect on

● Adjust the Light Effect option in the setup menu. Options are : Off, In Standby,

the front bezel. (Below SAMSUNG

Watching TV and Always.

Logo)

● Light Effect is not available on all models.

 

Plastic smell from TV.

● This smell is normal and will dissipate over time.

TV Signal Information is unavailable

● This function is only available with digital channels with an Antenna (RF/Coax)

in the Self Diagnostic Test menu.

connection.

TV is tilted to right or left side.

● Remove the stand base from TV and reassemble.

 

 

Can not assemble stand base.

● Make sure TV is placed on flat surface. If can not remove screws from TV, please use

 

magnetized screw driver.

Channel menu is grey out.

● Channel menu is only available when TV source is selected.

(unavailable)

 

 

 

Your settings are lost after 30 minutes

● If TV is in the Store Demo mode, it will reset audio and picture settings every 30

or every time TV is turned off.

minutes. Please change from Store Demo mode to Home Use mode in the Plug &

 

Play procedure. Press the SOURCE button to select TV mode, go to MENU → Setup

 

→ Plug & Play → ENTERE.

Intermittent loss of audio or video.

● Check cable connections and reconnect.

 

● Can be caused by using overly rigid or thick cables. Make sure the cables are flexible

 

enough for long term use. If wall mounting, we recommend using cables with 90

 

degree connectors.

You may see small particles if you

● This is part of the product’s design and is not a defect.

look closely at the edge of the bezel

 

surrounding the TV screen.

 

‘Scramble signal’ or ‘Weak Signal/No

● Check that CAM has CI(CI+) Card installed into the common interface slot.

Signal’ with CAM CARD(CI/CI+).

● Pull out CAM from the TV and insert into the slot again.

 

When turned off and 45 minutes later,

● It is normal, the TV operate OTA (Over The Air) function itself to upgrade firmware

TV is turned on itself.

downloaded during watching.

Recurrent picture/sound issue.

● Check and change signal/source.

NThis TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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