I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

I launched an app, but it's in

Languages supported by the app may be different from the user interface

English. How can I change the

language. The ability to change the language depends on the service provider.

language?

 

 

 

My application is not working.

Check with the service provider.

Refer to the Help section on the application service provider's website.

 

 

 

My File Won't Play

When apps aren't playing, these steps may help resolve the problem.

The problem

Try this!

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back,

but you might experience problems with high-bitrate files.

 

 

 

I Want to Reset the TV

Initialize the settings to factory defaults.

Reset

Path

Description

 

 

 

 

Settings

Reset Picture, Sound, Broadcasting, and all other settings,

Reset Settings

Support Self Diagnosis

except for the network settings, default settings.

 

Reset

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

 

deletes all information related to Samsung accounts, linked

Reset Smart Hub

Support Self Diagnosis

service accounts, Smart Hub service agreements, and Smart

 

Reset Smart Hub

 

Hub applications.