Other Issues
Use these procedures to resolve other issues which may occur.
The problem | Try this! | |
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| Watching TV for an extended period of time causes the panel to generate heat. | |
| The heat from the panel is dissipated through internal vents running along the | |
The TV is hot. | top of the TV. The bottom, however, may feel hot to the touch after extended | |
use. Children watching TV need constant adult supervision to prevent them | ||
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| from touching the TV. This heat, however, is not a defect and does not affect | |
| the TV's functionality. | |
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| HD channels will have black bars on either side of the screen when displaying | |
| upscaled SD (4:3) content. | |
The picture won’t display in | Black bars will appear at the top and bottom of the screen when you watch | |
full screen. | movies that have aspect ratios different from your TV. | |
| Adjust the picture size options on your external device or set the TV to full | |
| screen. | |
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The "Mode Not Supported" | The output resolution of the attached device is not supported by the TV. | |
Check the TV's supported resolutions and adjust the external device’s output | ||
message appears. | ||
resolution accordingly. | ||
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The Subtitles item in the TV | When an external device is connected with an HDMI or Component cable, the | |
menu is greyed out. | Subtitle is unavailable. Adjust the subtitle setting on the external device. | |
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The TV smells of plastic. | This smell is normal and will dissipate over time. | |
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The Signal Information option | Verify that the current channel is a digital channel. | |
under Self Diagnosis isn't | ||
The Signal Information is only available for digital channels. | ||
activated. | ||
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The TV is tilted to the side. | Remove the base stand from the TV and reassemble it. | |
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The stand is wobbly or | Make sure the indicator arrows on the stand and stand holder are properly | |
crooked. | aligned. | |
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The remote control, and/or | The TV ships with protective stickers covering some of the sensors. Make sure | |
voice does not work. | all of the stickers have been removed. |
Broadcasting is only available when the Source is set to TV.
The Broadcasting option has | The Broadcasting menu cannot be accessed while you watch TV using a cable | ||
or satellite box. |
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been deactivated. |
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The Broadcasting menu cannot be accessed while a recording is in progress or | |||
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| the timeshift function is running. |
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The settings are lost after 5 | If the Usage Mode is set to Retail Mode, the TV's audio and video settings are | ||
automatically reset every 5 minutes. | |||
minutes or every time the TV | |||
Change the Usage Mode ( | Settings System Expert Settings | ||
is turned off. | |||
Usage Mode) to Home Mode. |
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