Other Issues

Use these procedures to resolve other issues which may occur.

The problem

Try this!

 

 

 

Watching TV for an extended period of time causes the panel to generate heat.

 

The heat from the panel is dissipated through internal vents running along the

The TV is hot.

top of the TV. The bottom, however, may feel hot to the touch after extended

use. Children watching TV need constant adult supervision to prevent them

 

 

from touching the TV. This heat, however, is not a defect and does not affect

 

the TV's functionality.

 

 

 

HD channels will have black bars on either side of the screen when displaying

 

upscaled SD (4:3) content.

The picture won’t display in

Black bars will appear at the top and bottom of the screen when you watch

full screen.

movies that have aspect ratios different from your TV.

 

Adjust the picture size options on your external device or set the TV to full

 

screen.

 

 

The "Mode Not Supported"

The output resolution of the attached device is not supported by the TV.

Check the TV's supported resolutions and adjust the external device’s output

message appears.

resolution accordingly.

 

 

 

The Subtitles item in the TV

When an external device is connected with an HDMI or Component cable, the

menu is greyed out.

Subtitle is unavailable. Adjust the subtitle setting on the external device.

 

 

The TV smells of plastic.

This smell is normal and will dissipate over time.

 

 

The Signal Information option

Verify that the current channel is a digital channel.

under Self Diagnosis isn't

The Signal Information is only available for digital channels.

activated.

 

 

 

The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

 

 

The stand is wobbly or

Make sure the indicator arrows on the stand and stand holder are properly

crooked.

aligned.

 

 

The remote control, and/or

The TV ships with protective stickers covering some of the sensors. Make sure

voice does not work.

all of the stickers have been removed.

Broadcasting is only available when the Source is set to TV.

The Broadcasting option has

The Broadcasting menu cannot be accessed while you watch TV using a cable

or satellite box.

 

been deactivated.

 

The Broadcasting menu cannot be accessed while a recording is in progress or

 

 

the timeshift function is running.

 

 

 

The settings are lost after 5

If the Usage Mode is set to Retail Mode, the TV's audio and video settings are

automatically reset every 5 minutes.

minutes or every time the TV

Change the Usage Mode (

Settings System Expert Settings

is turned off.

Usage Mode) to Home Mode.