Samsung UE32K5500AKXXC, UE32K5500AKXXU, UE32K5500AKXZF, UE32K5500AKXZT, UE32K5500AUXRU, UE32K5500AWXXH, UE32K5500AWXXN, UE32K5500BUXRU, UE32K5502AKXXH, UE32K5505AKXXE, UE32K5550AUXRU, UE32K5550BUXRU, UE32K5570SUXXC, UE32K5570SUXZG, UE32K5572SUXXH, UE32K5579SUXZG, UE32K5600AKXXC, UE32K5600AKXXU, UE32K5600AKXZF, UE32K5600AWXXH, UE32K5600AWXXN, UE32K5602AKXXH, UE32K5605AKXXE, UE32K5650SUXZG, UE32K5659SUXZG, UE32K5670SSXXN, UE32K5670SUXZG, UE32K5672SUXXH, UE32K5679SUXZG, UE40K5500AKXXC, UE40K5500AKXXU, UE40K5500AKXZF, UE40K5500AKXZT, UE40K5500AUXRU, UE40K5500AWXXH, UE40K5500AWXXN, UE40K5500BUXRU, UE40K5502AKXXH, UE40K5505AKXXE, UE40K5510AKXXC, UE40K5510AKXXU, UE40K5510AKXZF, UE40K5510AKXZT, UE40K5510AUXRU, UE40K5510AWXXH, UE40K5510AWXXN, UE40K5510BUXCE, UE40K5510BUXRU, UE40K5512AKXXH, UE40K5515AKXXE, UE40K5550AUXRU, UE40K5550BUXRU, UE40K5570SUXXC, UE40K5570SUXZG, UE40K5572SUXXH, UE40K5579SUXZG, UE40K5580SUXZG, UE40K5582SUXXH, UE40K5589SUXZG, UE40K5600AKXXC, UE40K5600AKXXU, UE40K5600AKXZF, UE40K5600AKXZT, UE40K5600AWXXH, UE40K5600AWXXN, UE40K5602AKXXH, UE40K5605AKXXE, UE40K5607AKXZT, UE40K5650SUXZG, UE40K5659SUXZG, UE40K5670SSXXN, UE40K5670SUXZG, UE40K5672SUXXH, UE40K5679SUXZG, UE40K6000AUXSQ, UE40K6300AKXXC, UE40K6300AKXXU, UE40K6300AKXZF, UE40K6300AKXZT, UE40K6300AWXXH, UE40K6300AWXXN, UE40K6370SSXXH, UE40K6370SSXXN, UE40K6370SUXZF, UE40K6370SUXZG, UE40K6372SUXXH, UE40K6375SUXXE, UE40K6379SUXZG, UE40K6500AUXRU, UE40K6500AUXSQ, UE40K6500BUXCE, UE40K6500BUXRU, UE40K6550AUXRU, UE40K6550BUXRU, UE49K5500AKXXC, UE49K5500AKXXU, UE49K5500AKXZF, UE49K5500AKXZT, UE49K5500AUXRU, UE49K5500AWXXH, UE49K5500AWXXN, UE49K5500BUXRU, UE49K5502AKXXH, UE49K5505AKXXE, UE49K5510AKXXC, UE49K5510AKXXU, UE49K5510AKXZF, UE49K5510AKXZT, UE49K5510AUXRU, UE49K5510AWXXH, UE49K5510AWXXN, UE49K5510BUXCE, UE49K5510BUXRU, UE49K5515AKXXE, UE49K5550AUXRU, UE49K5550BUXRU, UE49K5570SUXXC, UE49K5570SUXZG, UE49K5572SUXXH, UE49K5579SUXZG, UE49K5580SUXZG, UE49K5582SUXXH, UE49K5589SUXZG, UE49K5600AKXXC, UE49K5600AKXXU, UE49K5600AKXZF, UE49K5600AKXZT, UE49K5600AWXXH, UE49K5600AWXXN, UE49K5602AKXXH, UE49K5605AKXXE, UE49K5650SUXZG, UE49K5659SUXZG, UE49K5670SSXXN, UE49K5670SUXZG, UE49K5672SUXXH, UE49K5679SUXZG, UE49K6000AUXSQ, UE49K6300AKXXC, UE49K6300AKXXU, UE49K6300AKXZF, UE49K6300AKXZT, UE49K6300AWXXH, UE49K6300AWXXN, UE49K6370SSXXH, UE49K6370SSXXN, UE49K6370SUXXC, UE49K6370SUXZF, UE49K6370SUXZG, UE49K6372SUXXH, UE49K6375SUXXE, UE49K6379SUXZG, UE49K6500AUXMI, UE49K6500AUXRU, UE49K6500AUXSQ, UE49K6500BUXCE, UE49K6500BUXRU, UE49K6550AUXRU, UE49K6550BUXRU, UE55K5179SSXZG, UE55K5500AKXXC, UE55K5500AKXXU, UE55K5500AKXZT, UE55K5500AUXRU, UE55K5500AWXXH, UE55K5500AWXXN, UE55K5500BUXRU, UE55K5502AKXXH, UE55K5505AKXXE, UE55K5510AKXXU, UE55K5510AKXZT, UE55K5510AWXXH, UE55K5510AWXXN, UE55K5515AKXXE, UE55K5570SUXZG, UE55K5572SUXXH, UE55K5579SUXZG, UE55K5580SUXZG, UE55K5582SUXXH, UE55K5589SUXZG, UE55K5600AKXXC, UE55K5600AKXXU, UE55K5600AKXZT, UE55K5600AWXXH, UE55K5600AWXXN, UE55K5602AKXXH, UE55K5605AKXXE, UE55K5607AKXZT, UE55K5650SUXZG, UE55K5659SUXZG, UE55K5670SSXXN, UE55K5670SUXZG, UE55K5672SUXXH, UE55K5679SUXZG, UE55K6000AUXMI, UE55K6000AUXSQ, UE55K6300AKXXC, UE55K6300AKXXU, UE55K6300AKXZF, UE55K6300AKXZT, UE55K6300AWXXH, UE55K6300AWXXN, UE55K6370SSXXH, UE55K6370SSXXN, UE55K6370SUXZF, UE55K6370SUXZG, UE55K6372SUXXH, UE55K6375SUXXE, UE55K6379SUXZG, UE55K6500AUXMI, UE55K6500AUXRU, UE55K6500AUXSQ, UE55K6500BUXCE, UE55K6500BUXRU, UE55K6550AUXRU, UE55K6550BUXRU Diagnosing the TV operation, There Is a Problem with the Picture, Requesting service, Testing the picture, Finding the contact information for service

Finding the contact information for service

Settings Support Contact Samsung Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

"" You can also find information by reading the QR code of the product.

Requesting service

Settings Support Request Support Try Now

"" This function is not available in specific geographical areas.

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment. Your service request will be registered.

"" You should agree to the terms and conditions for the service request.

Diagnosing the TV operation

You can see the output status for video and audio data. In addition, you can configure the settings for broadcasting signal strength and Smart Hub & TV factory resets.

Settings Support Self Diagnosis Try Now

You can check whether the display and sound of the TV are normally output. In addition, you can configure the settings for Smart Hub and TV factory reset.

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test Try Now

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. The Start Picture Test displays a high definition picture you can examine for flaws or faults.