Manuals / Samsung / TV and Video / Televisions

Samsung UE78KU6500SXXN, UE78KU6502UXXH manual Troubleshooting and Maintenance, TV won’t turn on

Models: UE78KU6500SXXN UE78KU6500SXXH UE78KU6502UXXH

1 228
Download 228 pages 59.73 Kb
Page 7
Image 7

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

Page 6 Page 8
Page 7
Image 7
Samsung UE78KU6500SXXN, UE78KU6502UXXH Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 6 Page 8

UE78KU6500SXXN, UE78KU6500SXXH, UE78KU6502UXXH specifications

Samsung has long established itself as a pioneer in the television market, and its UE78KU6502UXXH, UE78KU6500SXXH, and UE78KU6500SXXN models exemplify the brand’s commitment to delivering high-quality visual experiences. These 78-inch 4K Ultra HD televisions provide a large screen for an immersive viewing experience, making them ideal for movie enthusiasts and gaming fans alike.

One of the standout features of these models is their Ultra HD resolution of 3840 x 2160 pixels. This resolution ensures a crystal-clear image quality, allowing viewers to experience every detail with remarkable clarity. The 4K Upscaling technology is another impressive addition, which enhances lower resolution content to near-Ultra HD quality, making your favorite shows and movies even more enjoyable.

The Samsung QE78KU series incorporates Active Crystal Color technology, which enhances color accuracy and depth. This technology provides a broader color spectrum, resulting in vibrant and lifelike images, perfect for nature documentaries, sports events, and action-packed films. Additionally, HDR (High Dynamic Range) support elevates contrast and brightness levels, allowing viewers to appreciate the details in the darkest and brightest scenes alike.

Smart TV capabilities are a defining aspect of these models. Powered by the Tizen operating system, the UE78KU6500 series provides access to a plethora of streaming services such as Netflix, Amazon Prime Video, and more, all of which can be navigated seamlessly through an intuitive user interface. The inclusion of voice control via Bixby further enhances the user experience, making navigation effortless and hands-free.

Connectivity options are abundant, with multiple HDMI and USB ports, enabling users to connect gaming consoles, sound systems, and other devices with ease. Furthermore, the Samsung Smart View app allows for seamless integration with smartphones and tablets, enabling screen mirroring and content sharing.

In terms of design, these models embody elegance with their slim bezels and sleek profile, lending themselves beautifully to any living room or entertainment space. The clean lines and premium finish enhance the overall aesthetics, ensuring they are as visually pleasing when turned off as they are when in use.

In summary, Samsung’s UE78KU6502UXXH, UE78KU6500SXXH, and UE78KU6500SXXN televisions combine advanced display technologies, smart features, and elegant design, making them a top choice for consumers seeking a state-of-the-art entertainment experience. Whether for immersive films, gaming, or streaming your favorite shows, these models are designed to meet the demands of today’s digital lifestyle.