Other Information
Issues
Others
Solutions and Explanations
Can not control TV power or volume | • Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user manual for |
with Cable/Sat box remote control. | SAMSUNG TV code. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV and adjust the external device’s output resolution |
appears. | accordingly. Refer to resolution settings in this manual. |
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Caption on TV menu is greyed out. | • Caption can not be selected in the TV menu when connected via HDMI or Component. |
| • Caption must be activated on the external device. |
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There is a plastic smell the from TV. | • This smell is normal and will dissipate over time. |
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TV is tilted to right or left side. | • Remove the stand base from TV and reassemble. |
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Can not assemble stand base. | • Make sure TV is placed on flat surface. If can not remove screws from TV, please use |
| magnetized screw driver. |
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Channel menu is grey out (unavailable). | • Channel menu is only available when TV source is selected (Antenna or Cable). |
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Your settings are lost after 30 minutes | • If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. |
or every time TV is turned off. | Please change from Store Demo mode to Home Use mode in the Plug & Play procedure. |
| Press the SOURCE button to select TV mode, go to MENU → Setup → Plug & Play → |
| ENTERE. |
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Intermittent loss of audio or video. | • Check cable connections and reconnect. |
| • Can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough |
| for long term use. If wall mounting, we recommend using cables with 90 degree connectors. |
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You may see small particles if you | • This is part of the product’s design and is not a defect. |
look closely at the edge of the bezel |
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surrounding the TV screen. |
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POP (TV’s internal banner ad) appears | • Select Home Use under Plug & Play mode. |
on the screen. | For details, refer to Plug & Play (Initial Setup). (P. 6) |
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✎✎This TFT LCD/LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
¦¦ Storage and Maintenance
✎✎If you remove the attached sticker on the TV screen, clean the residues and then watch TV.
Do not spray water or a cleaning agent directly onto the product. Any liquid that goes into the product may cause a failure, fire, or electric shock.
Clean the product with a soft cloth dapped in a small amount of water.
