Other Information
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service center.
Issues
Poor picture
Solutions and Explanations
The TV image does not look as good as | • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or |
it did in the store. | Component cables to deliver HD (high definition) picture quality. |
| • Cable/Satellite subscribers: Try HD stations from the channel line up. |
| • Air/Cable Antenna connection: Try HD stations after performing Auto program. |
| ✎✎ Many HD channels are upscaled from SD(Standard Definition) contents. |
| • Adjust the Cable/Sat box video output resolution to 1080i or 720p. |
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The picture is distorted: macroblock | • Compression of video contents may cause picture distortion especially in fast moving pictures |
error, small block, dots, pixelization. | such as sports and action movies. |
| • Low signal level can cause picture distortion. This is not a TV problem. |
| • Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on TV. |
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Color is wrong or missing. | • If you’re using a component connection, make sure the component cables are connected to |
| the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. |
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There is poor color or brightness. | • Adjust the Picture options in the TV menu. |
| (Go to Picture mode / Color / Brightness / Sharpness) (P. 11) |
| • Adjust Energy Saving option in the Setup menu. (P. 15) |
| • Try resetting the picture to view the default picture setting. |
| (Go to MENU - Picture - Reset) (P. 13) |
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There is a dotted line on the edge of | • If the picture size is set to Screen Fit, change it to 16:9. |
the screen. | • Change cable/satellite box resolution. |
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The picture is black and white. | • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of |
| component input 1 on the TV. |
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When changing channels, the picture | • If connected with cable box, please try to reset cable box. (reconnect AC cord and wait until |
freezes or is distorted or delayed. | cable box reboots. It may take up to 20 minutes) |
| • Set output resolution of cable box to 1080i or 720p. |
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Sound Problem |
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There is no sound or the sound is too | • Please check the volume the of device (Cable/Sat Box, DVD, |
low at maximum volume. |
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The picture is good but there is no | • If you are using an external device, check the device’s audio output option (ex. you may need to |
sound. | change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). |
| • If you are using a DVI to HDMI cable, a separate audio cable is required. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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The speakers are making an | • Check a cable connections. Make sure a video cable is not connected to an audio input. |
inappropriate noise. | • For Antenna or Cable connections, check the signal information. Low signal level may cause |
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| sound distortion. |
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