What is Remote Support?, How Does it Work? | Samsung UN46F8000BF

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset your TV

●● Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

Call Samsung Contact Center and

ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management and

Provide the Pin# to the agent.

The agent will then access your TV.

That's it!

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Samsung UN46F8000BF manual What is Remote Support?, How Does it Work?

Contents

Manual Contents Controlling the TV TV Viewing Smart TV Features Movies & TV Shows Other Information Viewing the e-Manual Using the Top IconsOpen the Support menu and choose e-Manual Troubleshooting Scrolling a Searching the Index Jumping to a Menu ItemUpdating the e-Manual Searching Pages For the LED 7450/7500, 8000 and PDP 8000 series models Antenna ConnectionFor the S9 models Video Device Connections Hdmi Hdmi Connection For the S9 models Component Connection For the LED 7450/7500 series models For the LED 8000 and PDP 8500 series models For the S9 models AV Connection AV in 2 is supported in LED 8000 Series only For the S9 models Audio Device Connections Digital Audio Optical Connection For the LED 7450/7500, 8000 and PDP 8000 series models Audio Output Connection For the LED 7450/7500, 8000 series models ARC Audio Return Channel For the S9 models Hdmi Connection Computer ConnectionFor the LED 7450/7500, 8000 and PDP 8000 series models For the S9 models HDMI-to-DVI Connection For the S9 models Smartphone Connection For the S9 models Switching Between Video Sources Remove Scrambled Channels ProgrammingAuto Program Broadcasting Remove Channels Channel ManagementScreen Menu Broadcasting Edit Channel Try Now Try Now Program Rating Lock Restore Removed ChannelsBlocking Programs Using the TV Rating Screen Menu Broadcasting Program Rating Lock Blocking based on Movie Rating Mpaa Blocking Based on Canadian English Rating Blocking Based on Downloadable U.S. Rating Rename Analog ChannelsBlocking Based on Canadian French Rating Watching Blocked / Restricted Programs Remove Favorite Channels Favorite ChannelsAdd Favorite Channels Screen Menu Broadcasting Edit Favorites Try Now Rename a Favorite Channel List Rearrange the Favorite Channels ListCopy a Favorite Channels List Network Configuration Wired Network For the S9 models Wireless Network Precautions Wireless NetworkNetwork Security Protocols Manual Wired Network Setup Wired Network SetupAutomatic Wired Network Setup Screen Menu Network Network Settings Try Now Network Settings IP Settings No network cable found Try Now Try Now Failed Wired ConnectionIP auto setting failed Try Now Unable to connect to the network Try Now Automatic Wireless Network Setup Wireless Network SetupScreen Menu Network Network Settings Manual Wireless Network Setup Wireless network AP0000 AP0001 Add Network Using the WPS Button Failed Wireless Connection Unable to connect to a wireless router Try Now Try Now Dynamic versus Static IP Addresses Mobile Device Connection Checking the Network StatusScreen Menu Network Network Status Try Now AllShare Settings Wi-Fi DirectRename the TV Smart Touch Control Connecting to the TVInserting the Batteries AAA X Battery Low Alarm Reconnecting the Smart Touch Control Buttons and Descriptions For U.S.A. and Canada For the other countries Source Special Functions Dragging Using the touch padPressing Flicking Pressing and Holding Scrolling Up/Down Pressing and DraggingScrolling Left/Right Changing Channels by Entering Numbers Adjusting the Touch padNumerical Input Guide History Show Status and Notification BannerRecommended Searching Virtual Remote Control Connecting the IR Extender Universal Remote SetupDevice Manager Add the External Device Using the Universal Remote ControlRegistered External Device Management Entering Text using the Qwerty Keypad Entering Text using the Onscreen KeypadAdditional Features Face Recognition PrecautionsSmart Interaction TV Camera Use Motion Control Voice Recognition Operating Environment Screen Menu Smart Features Voice Recognition Try NowVoice Recognition Voice Recognition Enabling Voice Recognition Voice Recognition Environment TestVoice Recognition Tutorial Screen Menu Smart Features Voice Recognition Voice Recognition SettingsBasic Voice Recognition Use Interactive Voice Recognition Commands Deactivating Voice Recognition Motion Control Screen Menu Smart Features Motion Control Try NowMotion Control Motion Control Tutorial Motion Control Environment TestMotion Control Activation Screen Menu Smart Features Motion Control Using the Basic Motion ControlsMotion Control Options Motion Control Screen Screen Composition while Viewing TV Smart Hub Screen Composition Retrieving Icons on the Screen Face Recognition Face Recognition Login Face Registration Keyboard Connection Using Peripheral DevicesScreen Menu System Device Manager Keyboard Settings Try Now Keyboard Use Mouse Connection Screen Menu System Device Manager Mouse Settings Try NowMouse Use Program Info Change the Broadcast SignalTV Viewing Screen Menu Broadcasting Antenna Try Now Guide Genre Change the Broadcast SignalChannel List Change the Channel List Digital Channel Schedule Viewing Schedule ViewingScreen Menu Broadcasting Schedule Manager Try Now Edit Schedule List Cancel a Schedule ViewingAnalog Channel Schedule Viewing Guide 3D TV Restrictions Tips Activating 3D Mode Screen Menu Picture 3D 3D Mode Try Now Setting 3D Effects PIP Picture Analog Screen Calibration Channel SettingsScreen Menu Broadcasting Channel Settings Fine Tune Try Now Fine Tune Analog Broadcast Audio Options Broadcast Audio OptionsDigital Broadcast Audio Options Screen Menu Broadcasting Audio Options Try Now Subtitles Sports ModeShow Subtitles Subtitle Options Screen Menu Broadcasting Caption Caption Mode Try NowSubtitle Display Options Changing the Picture Mode Basic Picture SettingsScreen Menu Picture Picture Mode Try Now Picture Quality Picture Size Screen Menu Picture Picture Size Picture Size Screen Position Reset Image SettingsPicture Off Advanced Settings 10p White Balance Color SpaceWhite Balance Gamma Screen Menu Picture Picture Options Try Now Digital Clean ViewPicture Options Color Tone Hdmi Black Level Film ModeMotion Judder Canceller Black optimizer Screen Menu Sound Sound Mode Try Now Basic Sound SettingsChanging the Sound Mode Sound TV Installation Type Adjusting the Sound SettingsAuto Volume Resetting the Sound Modifying Sound Profiles Sound CustomizerCreating a Custom Sound Managing Custom Sounds Speaker Settings 3D Audio Digital Audio Output Speaker SelectSamsung Audio Device Connection Setting the Time Clock and TimerSystem Auto Sleep TimerScreen Menu System Time Sleep Timer Try Now Manual Screen Menu System Time On Timer Try Now On TimerOff Timer Screen Menu System Time Off Timer Try Now Screen Protection and Maintenance Eco Solution Pixel Shift Screen Burn ProtectionAuto Protection Time Scrolling Auto Protection TimeSide Gray Change Password PasswordScreen Menu System Change PIN Try Now Precautions and Restrictions Additional FeaturesGame Mode Changing the Menu Language Sound Feedback BD WiseMenu Transparency Panel Locking Light Effect Booting LogoDivX Video On Demand Smart Hub Screen Menu Smart Features Open Smart Hub Try NowAgreements Required to Use Smart Hub Creating a Samsung Account Screen Menu Smart Features Samsung AccountSamsung Account Terms and Conditions, Privacy Policy Linking a Samsung Account to Other Accounts Screen Menu Smart Features Samsung Account LogLogging Managing Accounts Screen Menu Smart Features Smart Hub Reset Resetting Smart HubSetting Search Scope Searching Network Configuration Voice Recognition & Motion Control ConfigurationSamsung Account Configuration Status and Notification Screen Menu Smart Features Social Settings Try Now Social SettingsConnecting a Service to a Samsung Account Social Select a friend to call Watching VideosFriend Profile Filters Apps Precautions Launching an Application Installing Standard ApplicationsInstalling Applications Samsung Apps Apps Management Edit My Apps Deleting Applications Application UpdateSetting up the Application Auto Update Managing Application Folders Kids FitnessCreating a Profile WebBrowser Linking Service AccountsSocial Networks Auto Ticker Apps SettingsPush Notification Settings Channel-Bound Apps On TV On TV Settings Activating the Guide Watching an On-Air Recommended ProgramScheduled Recommended Program Info Program Recommendations by Time Movies & TV Shows Playing Movies Screen Menu Smart Features VOD Rating LockBuying Movies Parental Control Photos, Videos & Music Restrictions USB Device Connection Supported File FormatsUSB Device Removal Using Networked External Storage Devices Playing all the Content on a Storage DeviceClearing the Recent Playlist Allowing Dlna Device Connections Screen Menu Network AllShare Settings Content SharingExporting Video AllShare Playlist Creation Changing the view modeVideos Opening a Different File Additional Video Playback Settings Music Additional Music Playback SettingsMusic Scanning Photos Slide Show SettingsSlide Show Background Music Additional Photo Playback SettingsMini Player Anynet+ HDMI-CEC Switching between Anynet+ Devices Anynet+ HDMI-CEC SetupUsing the Anynet+ HDMI-CEC Screen Menu System Anynet+ HDMI-CEC Try Now ARC Anynet+ HDMI-CEC Device Menu Sharing Mobile Device Screens on the TV MHL Screen Mirroring Screen Menu Network AllShare Settings Screen MirroringMobile Device Connection Support SupportRemote Management Screen Menu Support Remote Management Try Now What is Remote Support? How Does it Work? Self Diagnosis ManualPicture Test Sound Test Signal InformationReset Voice & Motion Control Environment Check Auto Update Update nowManual Update Updating the Software Support Info Usage ModeScreen Menu Support Use Mode Try Now Screen Menu Support Contact Samsung Try Now Display Resolution Kensington Security Lock Vesa DMT Picture Size and Input Signal 3D Format L/R, T/B Supported 3D Resolutions3D Format Frame Packing Videos/Photos ComponentDigital Channel Computer via Hdmi Subtitle and Media Contents file formats, and Codec Supported image resolutions Supported music file formats Video Codec Other Restrictions Video Decoders Audio Decoders 3D Precautions Safety Precautions Licenses Open Source License Notice Screen Picture Test Channel Sound Navigate to Sound and set Speaker Select to TV Speaker PC Connection Antenna Air/Cable ConnectionNetworking Miscellaneous Information option is Broadcasting is grayed Anynet+ HDMI-CEC Reset the Personal Info and TV settings Self Diagnosis Reset Web Browser 1111 2222