Support
Support
Remote Management
Self Diagnosis
Software Update
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Remote Management
Screen Menu > Support > Remote Management Try Now
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. However, these features are only available when your TV is connected to the Internet.