Troubleshooting

Troubleshooting

Problem

 

Action

 

 

 

• Fully open both water taps.

 

• Make sure the temperature selection is correct.

 

• Make sure the hoses are connected to the correct water taps.

 

 

Flush water lines.

 

• Disconnect the hoses and clean the screens. The hose filter

 

 

screens may be clogged.

Fills with the wrong

While the washing machine fills, the water temperature may

 

change as the automatic temperature control feature checks

temperature water.

 

 

incoming water temperature. This is normal.

 

 

 

While the washing machine fills, you may notice just hot and/

 

 

or just cold water going through the dispenser when cold or

 

 

warm temperatures are selected.

 

 

This is a normal function of the automatic temperature

 

 

control feature as the washing machine determines the water

 

 

temperature.

 

 

 

• While the washing machine is operating, press or tap START/

Door (Lid) locked or

 

PAUSE to stop the washing machine.

will not open.

It may take a few moments for the door lock mechanism to

 

 

disengage.

 

 

 

• Check the fuse or reset the circuit breaker.

 

• Make sure the electrical voltage is normal.

 

• Make sure the washing machine is plugged in.

 

• Make sure the drain hose is pointed downward. (Natural drain

 

 

models only)

Does not drain and/

Make sure the drain hose is not clogged.

or spin.

Make sure the drain hose is not kinked.

 

• Straighten the drain hose. If there is a drain restriction, call for

 

 

service.

 

• Close the door, and press or tap START/PAUSE. For your

 

 

safety, the washing machine will not spin unless the door is

 

 

closed.

 

 

 

• Use the High or Extra High spin speed. (Applicable model

Load is wet at the end

 

only)

Use high efficiency (HE) detergent to reduce oversudsing.

of the cycle.

Load is too small. Small loads (one or two items) may become

 

 

 

unbalanced and not spin completely.

 

 

 

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Samsung WA21M8700GV/SV manual Troubleshooting