Troubleshooting

Problem

 

Action

 

 

 

 

The Add Door can be opened only when the indicator

 

 

appears. However, it does not open in the following cases:

Can I open the Add

 

- When the boiling or drying process is running and the

 

internal temperature becomes high

Door at any time?

 

 

- If you set the Child Lock for safety reasons

 

 

 

 

- When the drum wash or drum drying cycle is running that

 

 

does not involve additional laundry

 

 

 

If a problem persists, contact a local Samsung service centre.

Troubleshooting

Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code

Action

 

 

 

Check the water level sensor.

 

• Power off and power the machine on after 2-3 minutes, and

1C

then try again.

• Depending on the model, the drain system drains water

 

 

automatically. The POWER and START/PAUSE buttons may be

 

disabled during this process.

 

Check the temperature sensor on the dry air.

TC2

• Power off and power the machine on after 2-3 minutes, and

 

then try again.

DC

The door is open.

• Close the door and press START/PAUSE to resume operation.

 

 

Check the door switch.

DC1

• Power off and power the machine on after 2-3 minutes, and

 

then try again.

 

Check for water leaks.

 

• Power the machine off and check the drain system for any

 

leak. Once the leak is solved, power the machine on after 2-3

LC

minutes.

 

• Depending on the model, the drain system drains water

 

automatically. The POWER and START/PAUSE buttons may be

 

disabled during this process.

 

 

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7/25/2016 7:21:39 PM