Troubleshooting
Problem |
| Action |
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| • | The Add Door can be opened only when the indicator |
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| appears. However, it does not open in the following cases: |
Can I open the Add |
| - When the boiling or drying process is running and the |
| internal temperature becomes high | |
Door at any time? |
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| - If you set the Child Lock for safety reasons | |
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| - When the drum wash or drum drying cycle is running that |
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| does not involve additional laundry |
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If a problem persists, contact a local Samsung service centre.
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action | |
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| |
| Check the water level sensor. | |
| • Power off and power the machine on after | |
1C | then try again. | |
• Depending on the model, the drain system drains water | ||
| ||
| automatically. The POWER and START/PAUSE buttons may be | |
| disabled during this process. | |
| Check the temperature sensor on the dry air. | |
TC2 | • Power off and power the machine on after | |
| then try again. | |
DC | The door is open. | |
• Close the door and press START/PAUSE to resume operation. | ||
| ||
| Check the door switch. | |
DC1 | • Power off and power the machine on after | |
| then try again. | |
| Check for water leaks. | |
| • Power the machine off and check the drain system for any | |
| leak. Once the leak is solved, power the machine on after | |
LC | minutes. | |
| • Depending on the model, the drain system drains water | |
| automatically. The POWER and START/PAUSE buttons may be | |
| disabled during this process. | |
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| 7/25/2016 7:21:39 PM | |
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