Appendix > Troubleshooting | 79 |
Problem | Solution | ||
| • | Check if the USB cable is correctly | |
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| connected. Reconnect it. | |
I cannot | • | Check if you have Windows Media Player | |
| 11 or higher installed on your PC. If you | ||
download files to |
| ||
| are using old versions, download Windows | ||
my player. |
| ||
| Media Player 11 or higher. | ||
|
| ||
| • | Check if the memory is full. | |
| • | Press the reset button to reset your player. | |
| Check if you disconnected the USB cable while | ||
Files or data are | transferring files or data. This can cause data | ||
loss or fatal errors in your player. Samsung is | |||
missing. | |||
not responsible for any damages resulting from | |||
| |||
| data loss. | ||
|
|
| |
The playing time | This is normal if the currently playing file is of the | ||
does not display | |||
correctly during | VBR (Variable Bit Rate) format. | ||
playback. |
|
| |
The file name | Change the language setting in <Settings> → | ||
does not display | |||
<Language> →<Contents>. | |||
correctly. | |||
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| ||
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| |
My player is | Charging the battery can heat up your player. It | ||
getting hot to the | |||
does not affect the player's life or capabilities. | |||
touch. |
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| |
Problem | Solution | |
My player does |
|
|
not play a video | Retransfer the video file with EmoDio. | |
file but display an | ||
error message. |
|
|
| • | Check if you are connecting to Bluetooth- |
|
| certified stereo headsets. Your player does |
|
| not support mono |
The Bluetooth | • | If you restart your player, stereo headset, or |
wireless |
| mobile phone, the Bluetooth connection may |
connection is not |
| be ended. Reconnect again. |
established. | • | If you are connecting to a mobile phone, the |
|
| connection with a Bluetooth stereo headset |
|
| must be ended. Check if a stereo headset is |
|
| connected with your player. |