Citizen Systems CT-S4000DCM, CT-S4000L, CT-S4000M, CT-S4000DCL user manual Error Indication

4.6 Error Indication

●Paper end

Paper out is detected in two steps: paper near-end and paper end. ERROR LED will light when the paper is empty. If paper end is detected, refill the paper. If the printer cover is open, a paper-end is detected.

●Printer cover open

During printing, do not open the printer cover. If you open the printer cover accidentally, the ERROR LED blinks. Check the paper, pull the paper straightforward several cm (or inches) out of the printer, and then close the printer cover. Printing resumes automatically. Sending a command to resume printing may be required depending on the memory switch setting.

●Cutter lock

If the cutter blade stops operating due to paper jam or the like, the ERROR LED blinks. Remove the cause of the trouble and press the FEED button. If the blade still does not move and the printer cover cannot be opened, refer to the section 4.7.

●Thermal head overheat

When you print dense characters or dark image, the head temperature rises. If the head temperature exceeds a specified level, the printer stops printing operation and waits till the head temperature is lowered. During waiting, the ERROR LED blinks. When the head temperature is lowered, printing resumes automatically.

●Paper jam error

If paper feeding is not normal and paper jam occurs in the platen, etc., printing and line feed operation stop and ERROR LED blinks.

●Power switch operation error

If you turn power on again just after powering off, an error may occur.

Before turning power on again, wait till POWER LED goes off completely after powering off.

●Black Mark detection error (in Black Mark mode)

When Black Mark cannot be detected even if a certain amount of paper feed is carried out for Black mark detection, a Black Mark detection error occurs. If black detection continues more than the specified period, a No Paper condition is assumed and the same error as No Paper is indicated.

●Waiting for paper (label) cutting

If the “GS+FF” command is executed under the condition that auto cutter operation is disabled (memory switch 2-2 is OFF), label paper is ejected and ERROR LED blinks. When the FEED switch is pressed under this circumstance, paper returns to the starting position of printing and ERROR LED goes off.

●Paper (label) detection error

If detection is not available even with paper feeding of given amount for detecting space between labels or label paper, ERROR LED blinks. In this case, adjust the sensor in the paper sensor adjustment mode. If no detection occurs even after the sensor adjustment, replace the label paper. If replacing label paper is not effective for detection, the sensor, etc. may be faulty (degraded). Contact the service representative.

— 20 —