EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

EN S U R E T H A T Y O U H A V E S U B S C R I B E D T O A N IN T E R N E T S E R V I C E P R O V I D E R Contact an Internet service provider to subscribe.

CO N T A C T Y O U R IN T E R N E T S E R V I C E P R O V I D E R Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G

C H A R A C T E R S : \ / : * ? “ < > — Do not use these characters in filenames.

AR E Q U I R E D .DLL F I L E W A S N O T F O U N D The program that you are

trying to open is missing an essential file. To remove and then reinstall the program:

1Click the Start button.

2Click Control Panel.

3Click Add or Remove Programs.

4Select the program you want to remove.

5Click the Change or Remove Program icon.

6See the program documentation for installation instructions.

IN S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NO N -S Y S T E M D I S K E R R O R A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

Solving Problems

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Dell K0004, DHM Error Messages, Click Control Panel Click Add or Remove Programs, Click the Change or Remove Program icon