Dell DHM manual Identifying Drivers, Reinstalling drivers, Using Windows XP Device Driver Rollback

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system. You may need to install drivers if you:

•Upgrade your operating system

•Reinstall your operating system

•Connect or install a new device

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Identifying Drivers

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties screen, click the Hardware tab.

5Click Device Manager.

6In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling drivers

NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

66

Advanced Troubleshooting