Dell K0004, DHM Program crashes repeatedly, Solid blue screen appears, Other software problems

A program crashes repeatedly

CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

R U N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to

10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N

BA C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RW drive or a zip drive installed, see the drive’s documentation for instructions.

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

Solving Problems

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