Advanced Troubleshooting | Dell K0004, DHM guide

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S E C T I O N 3

Advanced

Troubleshooting

Diagnostic Lights

Dell Diagnostics

Drivers

Using System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft® Windows® XP

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Dell K0004, DHM manual Advanced Troubleshooting

Contents

Dell Dimension 8250 Series Abbreviations and Acronyms Hints, Notices, and Cautions Contents Mail, Modem, and Internet Problems Solving Problems If the screen is difficult to read Advanced Troubleshooting Adding or Replacing the AGP Card Reinstalling Drivers and SoftwareFront and Back View of the Computer Reattaching the Front Door and Hinge Arms 114 103107 110 153 General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic Discharge Battery Disposal What Are You Looking For? Find it Here Finding Information for Your Computer E r a t i n g S y s t e m C D How to reinstall my operating system Click Tell Me How How to set up my computerClick User and system guides, and then click User’s guides Finding Information for Your Computer Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Screws Clips Parallel printer cable Notches Connecting a USB PrinterParallel connector on computer USB printer On printer Cable Connecting Two MonitorsConnecting the Monitors to Your Computer USB connector on computer Optional VGA adapter Enabling Clone Mode Transferring Information to a New Computer Enabling Extended Desktop Mode Setting Up and Using Your Computer Network Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Setting Up Your Internet Connection Connecting to the Internet Click Connect to the Internet Copying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Click Hardware and click Device Manager Hyper-Threading Turn off computer window, click Turn off Turning Off the Computer Solving Problems See Finding Solutions Solving Problems Finding Help Information Battery Problems Back of floppy disk Write-protected Drive ProblemsFloppy drive problems Problems writing to a CD-RW drive CD drive problems Under Error-checking, click Check Now Click Start Mail, Modem, and Internet ProblemsDVD drive problems Hard drive problems Click Phone and Modem Options Click the Change or Remove Program icon Error MessagesClick Control Panel Click Add or Remove Programs Click Applications General ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problemsProgram crashes repeatedly Program is designed for an earlier Windows operating system Other technical problems General hardware problems Ieee 1394 Device Problems Click Control Panel Click Printers and Other Hardware Keyboard Problems Mouse Problems Connection speed light Network Problems Power Problems Solving Problems Printer Problems Scanner Problems Click Sounds and Audio Devices Sound and Speaker ProblemsNo sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Click Appearance and Themes Advanced Troubleshooting Diagnostic Code Definition Corrective Action Diagnostic Lights Diagnostic Code Definition Corrective Action When to Use the Dell Diagnostics Dell Diagnostics Starting the Dell Diagnostics From the ResourceCD Starting the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Option Function Dell Diagnostics Main Menu Tab Function What Is a Driver?Drivers Identifying Drivers Reinstalling driversUsing Windows XP Device Driver Rollback Click Roll Back Driver Using the Dell Dimension ResourceCD Restoring the Computer to an Earlier Operating State Using System RestoreCreating a Restore Point Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Enabling System Restore Preparing to Boot From the Operating System CD Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XP Completing the GUI Setup Starting Windows XP Setup Completing the Operating System Setup Reinstalling Drivers and Software Adding Parts Front View Front and Back View of the Computer Computer. Instead, perform a Windows shutdown Back View Adding Parts Reattaching the Hinge Arms Reattaching the Front Door and Hinge Arms Use fingers to pull here Pivot bar Hinge arms in horizontal position View slots Reattaching the Front Door Opening the Computer Cover Arrow Release button Back of computer Looking Inside Your Computer Adding Parts RIMM1 RIMM2 System Board Cards Installing and Removing CardsInstalling a Card Follow the steps in When Working Inside Your Computer on Retention arm Lever Card Not fully seated card Fully seated card Filler bracket Retention arm Removing a Card Metal cover Memory module Continuity module Adding MemoryRdram Overview Adding Parts Removing a Memory Module Continuity modules in connectors RIMM3 and RIMM4 Adding a Memory Module Cutouts Step Securing clips Notches Removing an AGP Card Adding or Replacing the AGP Card Card clip Slot connector Installing an AGP CardNotch Lever Tab Card clip AGP connector PCI connector Adding a Second Hard Drive 101 Rail tabsFirst hard drive in lower bay Hard drive bay 102 Power cable Removing the Front-Panel Insert Adding a Floppy Drive 104 105 Installing a Floppy Drive 106 Closing the Computer Cover W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Computer Information SpecificationsMicroprocessor Memory Drives VideoAudio1 Expansion Bus 112 ConnectorsControls and Lights 113 PowerPhysical Environmental Altitude Operating 15.2 to 3048 m -50 to 10,000 ft Storage Standard Settings 115 Viewing Settings System Setup Screens Clearing Forgotten Passwords Replacing the Battery 118 Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and Peripherals Antigua and Barbuda Contacting DellDefinition of Third-Party Software and Peripherals Anguilla 121 122 123 Canada North York, OntarioCayman Islands Chile Santiago Czech Republic Prague Website support.euro.dell.com China XiamenColombia Costa Rica 125 126 127 Hong KongIndia Ireland Cherrywood Website support.euro.dell.com 128 Italy Milan Website support.euro.dell.comJamaica Area Codes Local Numbers, Toll-Free Numbers 129 Japan Kawasaki Website support.jp.dell.comKorea Seoul Malaysia Penang Latin AmericaLuxembourg Website support.euro.dell.com Macao Netherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands Antilles 132 133 134 Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com 135 136 Dell.co.uk/lca/customerservicesBracknell Website support.euro.dell.com Uruguay Venezuela A. Austin, TexasBusiness Virgin Islands Regulatory Information 139 NOM Information Mexico Only Appendix Limited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty? 142 How long does this limited warranty last?What do I do if I need warranty service? What will Dell do? 143 What if I purchased a service contract?How will you fix my product? What do I do if I am not satisfied? 144 May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only 145 Limited Warranty Terms for Canada 146 Technical Support and Customer Service 147 148 Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Third-Party Software and Peripherals Products Exclusions GuaranteeDell-Branded Peripheral Products Return Policy 150 Making a ClaimLimitation and Statutory Rights 151 Intel’s Three Year Limited Warranty What are ’Errata’? 152 153 D ex 154 155 Printer parallel, 20 setting up, 20 troubleshooting, 53 USB 156