Dell K0004, DHM manual Mail, Modem, and Internet Problems, DVD drive problems, Hard drive problems

DVD drive problems

TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

EN S U R E T H A T WI N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CL E A N T H E D I S C — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 38.

CH E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 70.

Hard drive problems

R U N CH E C K DI S K —

1 Click the Start button and click My Computer.

2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

3 Click the Tools tab.

4 Under Error-checking, click Check Now. 5 Click Start.

E-Mail, Modem, and Internet Problems

CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CH E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Solving Problems

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