w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

RE I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.

Scanner Problems

CH E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information.

UN L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button.

RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N

CH E C K T H E C A B L E C O N N E C T I O N S

If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T ® WI N D O W S ®

1 Click the Start button.

2 Click Control Panel.

3 Click Printers and Other Hardware.

4 Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

RE I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.

54

Solving Problems

Page 54
Image 54
Dell DHM, K0004 manual Scanner Problems