Troubleshooting (Continued)
Problem
Playing is disabled.
File upload is disabled.
Files or Data are Missing.
Abnormal Play Time Display during Play.
Abnormal Display of File Name.
The product is hot.
A downloaded video does not play and a message pops up.
Check points & Troubleshooting
■Check if the available file has been saved in the memory.
■Check if the music file is damaged.
■Check if there is enough battery power.
■Check if the USB cable is securely connected. Reconnect if necessary.
■Check if the memory is full.
■Press and hold the [MENU] and [A 
B/
] buttons at the same time to reset the system.
Check if the USB cable has been disconnected during file or data transmission. If this is the case, it may cause serious damage not only to files/data but also to the product. You have to be extra cautious as Samsung cannot be held responsible for data loss.
Check if the file is in VBR (Variable Bit Rate) format.
Move to <Settings> → <Language> → <ID3 Tag> in the Menu screen and set an appropriate language.
Heat may be generated during recharging. This has no effect on the product life or functions.
Try to download the movie clip through Media Studio again.
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