Product repair and return information | Seagate ST318438LW guide

Barracuda 36ES2 Product Manual, Rev. B

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Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your Authorized Seagate Distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory-seal voids the warranty.

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Seagate ST318438LW, ST318418N, ST336938LW, ST336918N manual Product repair and return information

Contents

Product Manual, Volume Page Product Manual, Volume Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Installation Defect and error managementSeagate Technology support services Interface requirements Barracuda 36ES2 Product Manual, Rev. B Vii List of FiguresPage Barracuda 36ES2 family drive ST336938LW shown Scope Barracuda 36ES2 Product Manual, Rev. B Applicable standards and reference documentation Taiwanese Bsmi Australian C-TickKorean MIC General description Media characteristics Standard featuresPerformance Reliability Programmable drive capacity Factory installed accessoriesOptions factory installed Performance characteristics Prefetch/multi-segmented cache control Ultra2 Scsi Ultra160 ScsiStart/stop time Caching write data Cache operation Prefetch operation Barracuda 36ES2 Product Manual, Rev. B Reliability specifications Preventive maintenance Reliability and serviceService life Service philosophy Controlling S.M.A.R.T 7 S.M.A.R.T Reporting control Performance impactDetermining rate Predictive failures DST Failure Definition State of the drive prior to testingImplementation Invoking DST Short test Function Code 001b Product warrantyExtended test Function Code 010b Log page entries Product repair and return information Barracuda 36ES2 Product Manual, Rev. B DC power requirements Physical/electrical specificationsAC power requirements 3 12 V Current profile Power sequencingConducted noise immunity +5 Volt Current during spindle start Typical Amper es Amps Power dissipation ST336938/ST318438 Barracuda 36ES2 Product Manual, Rev. B ST336918/ST318418 Environmental limits Temperature Effective altitude sea level Barracuda 36ES2 Product Manual, Rev. B Relative humidityShock and vibration Shock Recommended mounting Acoustics Air cleanlinessBarracuda 36ES2 Product Manual, Rev. B Vibration Dimension Table Mechanical specifications Mounting configuration dimensions Barracuda 36ES2 Product Manual, Rev. B Drive internal defects Defect and error managementDrive error recovery procedures Scsi systems errors Configure drive options InstallationFormatting Drive ID/option select header Do not install jumpers retain cover J6 jumper header for N model J5 jumper header on LW models only J2 option select header for LW models Barracuda 36ES2 Product Manual, Rev. B Barracuda 36ES2 Product Manual, Rev. B Function description Air flow Drive orientationCooling Grounding Barracuda 36ES2 Product Manual, Rev. B Drive mounting Barracuda 36ES2 Product Manual, Rev. B Scsi interface messages supported Interface requirements Scsi interface commands supported Commands supported by Barracuda 36ES2 family drives Barracuda 36ES2 Product Manual, Rev. B Vendor ID Unit serial number page 80h Inquiry Vital Product dataImplemented operating definition page 81h Firmware numbers page C0h Jumper settings page C2h Mode Sense data DEF CHG Barracuda 36ES2 Product Manual, Rev. B Condition/features supported Supported Status supported Physical interface DC cable and connector2 REQ/ACK offset Model drive physical interface 50-pin Scsi I/O connector Pin Power Scsi interface cable requirements Scsi interface physical description Mating connectors for N model drives Barracuda 36ES2 Product Manual, Rev. B Mating connectors Scsi daisy chain interface cabling for N drives Nonshielded 68 pin Scsi device connector used on LW drives Scsi daisy chain interface cabling for LW drives GND GND DBP1 +DBP1 Multimode-SE and LVD alternatives Multimode signalsElectrical description LVD output signals Input characteristics Receiver characteristics Transmitter characteristicsSingle-ended drivers/receivers for N models Single-ended drivers/receivers for LW models Low voltage differential I/O circuits General cable characteristics LW drives Terminator power DrivesTerminator requirements Page Following table provides drive activity LED status Drive activity LED Automated Services Seagate Technology support services Online ServicesPresales Support Technical Support European Support Services Customer Service CSOUSA/Canada/Latin America Support Services Call Center Toll-free Direct dial Africa/Middle East Support ServicesAsia/Pacific Support Services Barracuda 36ES2 Product Manual, Rev. B Index Diffsens LED PCB System chassis Barracuda 36ES2 Product Manual, Rev. B