Seagate ST318418N Reliability and service, Mean time between failure, Preventive maintenance

14 Barracuda 36ES2 Product Manual, Rev. B

error (15h) is reported with a Medium error (3h) or Hardware error (4h) reported in the Sense Key. This is an unrecoverable seek error. Unrecoverable seek errors are classified as failures for MTBF calculations. Refer to the SCSI Interface Product Manual, part number 75789509, for Request Sense information.

5.2Reliability and service

You can enhance the reliability of Barracuda 36ES2 disc drives by ensuring that the drive receives adequate cooling. Section 6.0 provides temperature measurements and other information that may be used to enhance the service life of the drive. Section 8.2.1 provides recommended air-flow information.

5.2.1Mean time between failure

The production disc drive shall achieve an MTBF of 800,000 hours when operated in an environment that ensures the case temperatures specified in Section 6.4.1 are not exceeded. Short-term excursions up to the specification limits of the operating environment will not affect MTBF performance. Continual or sustained operation at case temperatures above the values shown in Section 6.4.1 may degrade product reliability.

The MTBF target is specified as device power-on hours (POH) for all drives in service per failure.

Estimated power-on operating hours in the period = MTBF per measurement period

Number of drive failures in the period

Estimated power-on operation hours means power-up hours per disc drive times the total number of disc drives in service. Each disc drive shall have accumulated at least nine months of operation. Data shall be cal- culated on a rolling average base for a minimum period of six months.

MTBF is based on the following assumptions:

•8,760 power-on hours per year.

•250 average on/off cycles per year.

•Operations at nominal voltages.

•Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not exceeded.

Drive failure means any stoppage or substandard performance caused by drive malfunction.

A S.M.A.R.T. predictive failure indicates that the drive is deteriorating to an imminent failure and is considered an MTBF hit.

5.2.2Preventive maintenance

No routine scheduled preventive maintenance shall be required.

5.2.3Service life

The drive shall have a useful service life of three years. Depot repair or replacement of major parts is permitted during the lifetime (see Section 5.2.4)

5.2.4Service philosophy

Special equipment is required to repair the drive HDA. In order to achieve the above service life, repairs must be performed only at a properly equipped and staffed service and repair facility. Troubleshooting and repair of PCBs in the field is not recommended, because of the extensive diagnostic equipment required for effective servicing. Also, there are no spare parts available for this drive. Drive warranty is voided if the HDA is opened.

5.2.5Service tools

No special tools are required for site installation or recommended for site maintenance. Refer to Section 5.2.4. The depot repair philosophy of the drive precludes the necessity for special tools. Field repair of the drive is not practical since there are no user purchasable parts in the drive.