Seagate STBF500101 manual Song, video or other file won’t play

6. Troubleshooting Common Problems and Solutions

A song, video or other file won’t play

•Make sure that your device supports the file format.

You can copy any file to the GoFlex Satellite drive, however, the device to which you stream your media files will only play or view the formats it supports. Your GoFlex Satellite device does not transcode (convert) the files you copy to the drive. See your device’s specifications for a complete list of supported file types.

If you want to convert video files to different formats so they can be played on your device, you’ll need to transcode the files before copying them to the drive.

I just copied a video file purchased from iTunes® to the GoFlex Satellite device but it won’t play

Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the new files to play from your GoFlex Satellite device.

When you choose to play an iTunes purchased video in the GoFlex Media app it will be played from the Safari browser.

I mistakenly reformatted the drive for my Mac

•The GoFlex Satellite device is designed to work with both Windows and Mac operating systems. However, you must install the Seagate GoFlex software (MacInstaller.dmg) to enable file copying from a Mac. If you reformatted the drive by mistake, first return the drive to its original NTFS format and then download the Seagate GoFlex software from www.seagate.com/support/goflexsatellite.

•If you are using Time Machine®, do not allow the program to use the GoFlex Satellite drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.

I can’t connect to GoFlex Satellite from my smartphone

Make sure you have selected “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Smartphone” on page 9.

My computer won’t connect to GoFlex Satellite

Make sure to enable your wireless settings and select “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Computer or Browser” on page 9.

The GoFlex Satellite device seems to shut down by itself

Your GoFlex Satellite device includes a power-save feature, which means that it enters a standby state after 5 minutes of inactivity. Your GoFlex Satellite device automatically returns to active mode whenever someone attempts to access the device.

GoFlex Satellite™ User Guide 28