Troubleshooting Symptoms and Possible Causes
PHONE SYSTEM DOES NOT WORK AT ALL
 Make sure handset is powered-on.
 Make sure the power cord is plugged into
the base and the electrical outlet is not
controlled by a wall switch.
 Make sure handset batteries are installed
properly and fully charged.
NO POWER ON BASE
 Check connections at wall and base.
 Plug base into a different electrical outlet.
 Check outlet for power by plugging other
electrical devices into it.
NO POWER ON HANDSET
 Press the END key or return handset to
charger. It should turn on when the
handset is placed in the charger.
 Check battery orientation in handset.
 Make sure handset batteries are fully
charged.
 Batteries may need to be replaced; use
only AA Ni-Cd or Ni-MH rechargeable
batteries.
NO DIAL TONE
 Make sure the power cord is plugged into
the base and the electrical outlet is not
controlled by a wall switch.
 Make sure the base unit is plugged into
proper telephone wall jack.
 Make sure the handset batteries are
installed properly and fully charged.
 Try your Gigaset in a different wall jack
and/or a different phone in that jack. If
your phone works in a different jack, or no
phone works in the existing jack, the
problem is in your wiring or local service.
Call your local telephone company.
NO CALLER ID
 Make sure you subscribe to the service.
(Note: Some calls do not contain Caller ID
information, even when you subscribe to
the service.)
HEARING STATIC OR NOISE
 Check connections.
 Make sure you are within range of the
base unit.
 Look for possible interfering devices
(such as microwave ovens).
 Move handset or base to a different
location.
HANDSET DOES NOT RING
ON INCOMING CALL
 Make sure the handset(s) are within
range of the base unit.
 Make sure ringer is ON and volume is
loud enough to hear.
 Make sure the batteries are fully charged.
 Cycle power on handset OFF and ON by
pressing the PWR key.
 Cycle power on base unit by unplugging
power supply and plugging back in.
HANDSET CANNOT MAKE
OUTGOING CALL
 Make sure the handset(s) are within
range of the base unit.
 Cycle power on handset
OFF and ON by
pressing the 
PWR
 key.
 Cycle power on base unit by unplugging
power supply and plugging back in.
 Make sure keypad is not protected.
Briefly press the
PWR
 key.
 If you entered a Long Distance Prefix,
ensure that it is correct.
CANNOT TRANSFER A CALL
 Make sure you are transferring to an
active intercom number.
CANNOT DIAL
FROM CALL LOG
 Make sure you subscribe to local Caller
ID service.
 Make sure the area codes, both local and
extra, are set.
Customer Care: 1-888-777-0211 or visit our Website: www.icm.siemens.com
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