72Questions & Answers

Problem

Possible causes

Possible solution

No network

Weak signal.

Move to another place where the network reception is

connection.

 

better (e.g., window) or go outdoors.

 

Outside GSM range.

Check service provider's coverage area.

 

Invalid SIM card.

Contact the service provider.

 

New network not authorised. Try manual selection or select a different network

 

 

(p. 54).

 

Network call barring is set.

Check network barrings (p. 59).

 

Network overloaded.

Try again later.

 

Weak signal and the camera

Switch the camera off and if necessary move to

 

is switched on.

another place.

Phone loses

Signal too weak.

Reconnection to another service provider is automatic

network.

 

(p. 55). Switching the phone off and on again can

 

 

speed this up.

Calls not possible.

Second line set.

Set first line (p. 54).

 

New SIM card inserted.

Check for new barrings.

 

Charge limit reached.

Reset limit with PIN 2 (p. 28).

 

Credit used up.

Load credit.

Certain uses of the

Call restrictions are in place.

Barrings can be set by service provider. Check

phone not possible.

 

barrings (p. 59).

Impossible to make

Contacts memory is full.

Delete entries (p. 24).

entries in contacts.

 

 

Voice message not

Call divert to mailbox not set. Set call divert to mailbox (p. 57).

functioning.

 

 

SMS (text

SMS memory is full.

To free up capacity, delete (p. 39) or file (p. 39) text

message) flashing.

 

messages (SMS).

Function cannot be

Not supported by service

Contact your service provider.

set.

provider or registration

 

 

required.

 

Capacity problems

Memory full.

Delete files in the relevant areas.

with, for example,

 

 

ringtones, pictures,

 

 

SMS archive.

 

 

No WAP access,

Profile not activated, profile

Activate and set WAP profile (p. 33). If necessary ask

downloading not

settings wrong/incomplete.

your service provider.

possible.