Questions & Answers

73

 

 

 

 

 

 

 

Problem

Possible causes

Possible solution

 

 

 

Message cannot be

Service provider does not support

Contact your service provider.

 

 

 

sent.

this service.

 

 

 

 

 

 

Phone number for service centre not

Set service centre (p. 40).

 

 

 

 

set or incorrect.

 

 

 

 

 

 

SIM card contract does not support

Contact your service provider.

 

 

 

 

this service.

 

 

 

 

 

 

Service centre overloaded.

Repeat message.

 

 

 

 

Recipient does not have a

Check.

 

 

 

 

compatible phone.

 

 

 

 

 

EMS pictures and

Destination phone does not support

 

 

 

 

 

sounds not displayed

the EMS standard.

 

 

 

 

 

at destination phone.

 

 

 

 

 

 

No Internet access

Incorrect WAP profile set, or wrong

Check settings or contact your service

 

 

 

possible.

or incomplete settings.

provider.

 

 

 

PIN error / PIN2 error. Three wrong entries.

Enter the PUK (MASTER PIN) supplied

 

 

 

 

 

with the SIM card according to the

 

 

 

 

 

instructions. If the PUK (MASTER PIN) has

 

 

 

been lost, contact your service provider.

 

Phone code error.

Three wrong entries.

Contact Siemens Service (p. 69).

 

 

 

Service provider

No authorisation for this service.

Contact your service provider.

 

 

 

code error.

 

 

 

 

 

 

Too few/too many

Functions may have been added or

Check with your service provider.

 

 

 

menu entries.

deleted by the service provider via

 

 

 

 

 

 

the SIM card.

 

 

 

 

 

No fax possible.

Wrong settings in the PC.

Check settings.

 

 

 

 

No authorisation for this service.

Contact your service provider.

 

 

 

Charge meter does

Charge pulse is not transmitted.

Contact your service provider.

 

 

 

not work.

 

 

 

 

 

 

Damage

 

 

 

 

 

 

Severe shock.

Remove battery and SIM and re-insert them. Do not dismantle the phone!

 

 

 

Phone became wet.

Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry

 

 

 

connector contacts thoroughly. Stand phone upright in an air current. Do not

 

 

 

 

dismantle the phone!