Silex technology SX-600 Where to Get Help

SX-600 User’s Manual

Where to Get Help

silex offers several customer support options to assist you in the event you experience

difficulties with your print server, including telephone support, repair services, and

warranty.

The worldwide web site provides a quick and easy way to answer many common

technical questions. It includes a wide variety of technical support tips, as well as copies

of product manuals, product literature, and firmware load images. The web site is

located at www.silexamerica.com.

Your first point of contact for technical support is the Distributor or Dealer from whom

you bought your product. They are familiar with your needs, and will generally be able to

provide you with the fastest and most comprehensive support.

If your Distributor or Dealer is unable to answer your questions or is for some reason not

available, then contact silex directly at (801) 748-1199. Or you can send an e-mail to:

support@silexamerica.com .

Before contacting Technical Support, please refer to the troubleshooting suggestions or

the web site in this manual to isolate any problems, and be sure to write down any error

messages. Also, make sure that you have the serial number of the product (located on

the product label on the card).

If you need to return a product for any reason (failures, incorrect shipments, etc.), follow

the steps below:

1. Contact the Technical Support group at (801) 748-1199 to request a Return Material

Authorization (RMA) number.

2. Be prepared with the serial number of the unit you are returning. You will be asked for the

serial number to verify warranty coverage.

Please record these serial numbers in the space provided below for future reference.

Model #: ________________________________

Server S/N: ____________________________________