Computers

Symptom

Cause

Solution

You do not know whether

—

p Check “Recommended computer environment” (pages 72, 82).

or not your OS can be

 

 

used with the camera.

 

 

 

 

 

You cannot install the

—

p In Windows 2000, log on as Administrator (authorized

USB driver.

 

Administrators).

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 16).

recognize your camera.

• The battery level is too low.

p Use the AC power adaptor (supplied) (page 15).

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 76).

 

• The USB cable is not connected securely.

p Disconnect the USB cable, and securely connect it again. Make

 

 

sure that “USB MODE” is displayed on the LCD screen

 

 

(page 76).

 

• [USB CONNECT] is set to [PTP] in the SET UP

p Set it to [NORMAL] (page 102).

 

settings.

 

 

• The USB ON/OFF switch is set to “OFF.”

p Set it to “ON” (page 76)

 

• The camera is not properly installed to the USB

p Properly install the camera (page 12).

 

cradle.

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for those connected to the

 

connected to other equipment besides the

keyboard, the mouse, and the USB cradle.

 

keyboard, the mouse, and the USB cradle.

 

 

• The USB driver is not installed.

p Install the USB driver (page 73).

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

device because you connected the camera and

then install the USB driver (pages 73, 78).

 

your computer with the USB cradle and the USB

 

 

cable before you installed the “USB Driver”

 

 

from the supplied CD-ROM.

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly (page 75).

 

computer.

 

 

• The copy procedure differs depending on your

p Follow the copy procedure for your OS (pages 77, 78, 82).

 

OS.

p If you are using the “PIXELA ImageMixer for Sony” software,

 

—

click on HELP.

 

 

p If you are using the “Image Transfer” software, see page 77

 

 

 

Troubleshooting

89