Symptom | Cause | Solution |
Your computer does not | • The camera is turned off. | p Turn on the camera (page 12). |
recognize your camera. | • The battery level is too low. | p Fully charge the battery pack (page 8). |
| • You are not using the supplied USB multi | p Use the supplied USB multi connecting cable (page 72). |
| connecting cable. |
|
| • The USB multi connecting cable is not | p Disconnect the USB multi connecting cable, and securely |
| connected securely. | connect it again. Make sure that “USB MODE” is displayed on |
|
| the LCD screen (page 72). |
| • [USB CONNECT] is set to [PTP] in the SET UP | p Set it to [NORMAL] (page 99). |
| settings. |
|
| • The USB connectors on your computer are | p Disconnect the USB cables except for those connected to the |
| connected to other equipment besides the | keyboard and the mouse. |
| keyboard and the mouse. |
|
| • The USB driver is not installed. | p Install the USB driver (page 69). |
| • Your computer does not properly recognize the | p Delete the erroneously recognized device from your computer, |
| device because you connected the camera and | then install the USB driver (pages 69, 74). |
| your computer with the USB multi connecting |
|
| cable before you installed the “USB Driver” |
|
| from the supplied |
|
|
|
|
You cannot copy images. | • The camera is not correctly connected to your | p Connect the camera and your computer correctly (page 71). |
| computer. |
|
| • The copy procedure differs depending on your | p Follow the copy procedure for your OS (pages 73, 74, 75, and |
| OS. | 79). |
| — | p If you are using the “PIXELA ImageMixer for Sony” software, |
|
| click on HELP. |
|
| p If you are using the “Image Transfer” software, see page 73. |
|
|
|
After making a USB | — | p Select [Launch Image Transfer automatically when your |
connection, “Image |
| camera, etc., is connected.] at [Basic] setting (page 73). |
Transfer” does not | — | p Make a USB connection when the computer is turned on |
automatically start. |
| |
|
|
|
The image cannot be | — | p If you are using the “PIXELA ImageMixer for Sony” software, |
played back on a |
| click on HELP. |
computer. | — | p Consult the computer or software manufacturer. |
|
|
|
86