Your computer does not recognize your camera.

You are not using the supplied USB cable.

The USB cable is not connected firmly.

• [USB] is set to [PTP] under [ ] in the menu settings.

The USB connectors on your computer are connected to other equipment besides the keyboard, the mouse, and your camera.

The camera is not connected directly to your computer.

The USB driver is not installed.

The camera was connected to a computer with the USB cable before installing the USB driver, so the device was not recognized by the computer.

pUse the supplied USB cable (page 57).

pDisconnect the USB cable, and connect it again firmly. Make sure that “USB MODE” is displayed on the LCD screen (pages 57 and 65).

pSet it to [NORMAL] (page 80).

pDisconnect the USB cables except for the ones connected to the keyboard, the mouse, and your camera.

pConnect the camera directly to your computer without passing through a hub or other device.

pInstall the USB driver (page 54).

p

Troubleshooting

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